Spectora

Support Team

Mallory Lydon

Amber Johnson

Payments

Keywords: spectora payments, in-app payments, built-in payments, set up payment options for clients, take payments through spectora

How to Take Payments Through Spectora

Keywords: buy now pay later, BNPL, pay at close, affirm, closing

Buy Now Pay Later Options for Your Clients

Keywords: split payment, payment with two cards, split invoice, sharing payment

How to Take a Split Payment

How to Have an Agent or 3rd Party Pay for an Inspection

Wondering how to take a credit card payment from your client over the phone? Here's how!

How to Take Payment Over the Phone

Here's how you can take advantage of Spectora's deferred payments feature!

How to Setup & Use Deferred Payments

How to Download Payout Information

Client perspective when using the ACH bank transfer payment method in Spectora

Paying with ACH Bank Transfer in Spectora

Keywords: Collect payment after publishing, company setting, payments, client portal, client portal payment, require completion to publish

Collect Payment After Publish

You can now use Apple and Google Pay with Spectora! Keywords: apple pay, google pay, payment types, spectora payments

Apple Pay and Google Pay with Spectora Payments

Taking Payments in Spectora

Bank transfers are an easy, cost effective alternative to credit card payments

Accepting Payments via Bank Transfer (ACH)

The pros and cons of having your clients pay the transaction fees

Passing Credit Card Fees to Your Clients

Answers to commonly asked questions about passing on credit card fees to your clients.

Passing on Credit Card fees FAQs

ACH/Bank Transfers

Refunds, Fees Editing. Keywords: Ref, refu, refun, refunding, efund, partial refund, credit, reimburse

How to Issue a Full Refund in Spectora

Keywords: partial refund, refund portion, refund half

How to Issue a Partial Refund

Issuing a refund for bank transfers (ACH payments)

How to Issue a Refund for Bank Transfers

Keywords: refund, refund button, orange refund button, missing, refund button missing, can't see refund button

Missing Refund Button on Inspection

Learn how fees for refunds, disputes and failed ACH payments are processed

Fees for Refunds, Lost Disputes, and Failed ACH payments

Received notification of a payment dispute? Here's how to handle it.

How to Handle a Dispute

Stephanie Woodward

Refunds & Disputes

How to verify your account and which documents are needed

Verifying Your Payments Account

Keywords: update stripe account, update bank account, account for deposits, payment account, bank routing number, switch bank account

How to Update Your Payment Deposit Account in Stripe

How to view incoming payouts Keywords: payouts, payments, pay, deposit

How to View Incoming Payouts

To reduce the likelihood of disputes, we've set the default statement descriptor to [company]*[service], but you can change it.

How to Customize What Your Clients See on Their Bank Statements

Keywords: charges, withdrawals, refund charges, payment charges, refunds, refund withdraw, money taken out

How to Find Details on Charges or Withdrawals

Keywords: payouts paused, missing payout, payout not received

Missing or Paused Payouts

Keywords: Stripe Capital, capital offers, capital loans with stripe

Stripe Capital FAQs

Keywords: Stripe Capital, Capital financing, Stripe financing, financing

Stripe Capital

Contacting Stripe for verification purposes not able to be handled by Spectora's support

How to Contact Stripe

Here's what you need to know about the tax forms you will receive from Spectora.

Will Spectora Send a 1099-K Tax Form?

Keywords: link, link payment, stripe link, stripe payment, link checkout

How to Use Stripe's Link Feature for Spectora Payments

Keywords: stripe authorization, delete stripe data, remove stripe authorization, remove info in stripe

Stripe Data Deletion Process

Stripe

Keywords: add information to your invoices, add address to invoice

How to Add Information to Your Invoices

If you need a PDF for the invoice, it's easy to make using your browser's print feature!

How to Download & Print a PDF of the Invoice

How to Edit the Fees on a Scheduled Inspection

Invoices

Blog

Resources

Videos

Find answers and get help from Intercom Support and Community Experts

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