Why does my Spectora dashboard show a 'Payouts Paused' alert, and how can I resolve it?
If you see a "Payouts Paused" alert on your Spectora dashboard, it can be concerning. However, this notification often does not indicate an actual issue with your payouts. Below, we explain the common causes of this alert and provide steps to resolve it.
Common Causes of the 'Payouts Paused' Alert
False Positive Alerts: These alerts may appear due to outdated or incorrect information being displayed on the Spectora dashboard. In many cases, payouts are functioning normally, and the alert can be safely dismissed.
Verification Requirements from Stripe: Stripe may require additional information or actions, such as re-accepting terms of service or updating account details (e.g., tax ID, business information). Until these requirements are met, payouts may be paused.
Outdated Notifications: Alerts may persist on the dashboard even after the underlying issue has been resolved. These notifications need to be manually dismissed.
Historical Data from Stripe: If you previously used Stripe but have since switched to another payment processor (e.g., Square), Spectora may still display Stripe-related alerts. These can be disregarded if they are no longer relevant.
Steps to Resolve the Alert
1. Verify Your Stripe Account Status
Log in to your Stripe dashboard and check for any notifications (bell icon in the top right corner).
Complete any required actions, such as submitting additional information or re-accepting terms of service.
2. Refresh Your Spectora Dashboard
Sometimes, refreshing the dashboard can resolve display errors and clear outdated alerts.
3. Dismiss the Alert
If your Stripe account is in good standing and payouts are active, you can manually dismiss the alert from your Spectora dashboard. This will remove the notification without affecting your payouts.
4. Contact Support if Necessary
If the alert persists despite taking the above steps, contact Spectora support for further assistance. Provide screenshots or details about the alert to help resolve the issue.
FAQs
What if Stripe says my account is fine, but Spectora still shows the alert?
This is likely a false positive or an outdated notification. You can safely dismiss the alert if your payouts are functioning normally.
Why do I see this alert if I use Square for payments?
If you previously used Stripe, Spectora may still display Stripe-related alerts due to historical data. These alerts can be disregarded.
What should I do if Stripe requires additional verification?
Submit the requested information (e.g., business details, tax ID, or online presence URL) through your Stripe dashboard. Once verified, payouts will resume.
Can I ignore the alert if my payouts are active?
Yes, if your payouts are active and there are no pending actions in your Stripe account, the alert can be safely dismissed.
Conclusion
The "Payouts Paused" alert on your Spectora dashboard is often a false positive or an outdated notification. By verifying your Stripe account status, refreshing your dashboard, and dismissing the alert, you can ensure that your payouts continue without interruption. If issues persist, Spectora support is available to assist you.