With Spectora's integrated Payments, you receive your money within just a few business days! Credit card payments are paid out to you the next business day (US & Canada only). Bank transfers (ACH payments) take a few extra days to fully process. While you'll see your payout within 2 business days, it takes up to 4 business days for the payment to finish processing.
This article will walk you through how to view payouts in transit to your bank account. Plus you'll find some frequently asked questions about payouts.
Viewing Incoming Payouts
Check the status of any transactions that are on their way to your bank account with the steps below:
 💡Quick tip: Click on the video above to expand it in another window. |
Click "Settings"
Click "Payments" in the Business Tools section
Click "Payouts"
Click "View included payments" to see which inspection payments are in transit to your bank account
Pro Tip: You can add the "Payouts" tab to your Navigation Bar! Under Settings > User Settings > Navigation Bar > drag & drop "Payouts" to the top line:
Frequently Asked Questions:
Why is my ACH/Bank Transfer payout taking longer than credit card payouts?
ACH payments (bank transfers) take 2-4 business days to fully process. Within 2 business days, you should see the money deposited into your account. The full transaction process takes 4 business days, as it is a direct bank-to-bank payment.
Can you speed up my ACH/bank transfer payment?
Unfortunately, we can't process ACH payments faster than 2-4 business days. Since they are bank-to-bank payments, we are not able to adjust the processing time.
Why aren't my payouts showing in my bank account? It's been days!
Payout delays can happen for a variety of reasons. If you recently got a new card or bank account, you'll need to make sure you enter it into your Stripe account. Here's how to update your payout account information. There may be business information missing from your Stripe profile, which could impact your payouts. You can log into your Stripe account to verify your business information.
It could be because of a refund. Stripe will pull funds for a refund from your available balance first before withdrawing directly from your bank account for a refund. Therefore, if a refund is being processed around the same time you received a payment from a different inspection, Stripe will pull from that available balance first before paying you out. This is why you may see no payout or a different payout amount than you were expecting.
Check out this article for more information on finding details for payments and payouts.
How do Stripe credit card batches work? When are they batched together or separately?
Credit card payouts are grouped together based on when the payments are received in the same period. ACH payments may be batched separately from credit card payments since they take longer to process.
✨ Make sure your Payments account is set to deposit to the right bank account! You can view or update your payout account using these steps here.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
