Troubleshooting

Manually send the report when your client or agent didn't get the email

Client didn't get the report or email? Manually send the report URL to your client or agent when they say they didn't receive it.

Written by Kevin Wagstaff
Updated over a week ago

Missing report photos after saving from the mobile app

How to troubleshoot missing photos in your report

Written by Michael Wagstaff
Updated over a week ago

I can't see Defects while editing

Informational only comments and Item Ratings Buttons

Written by Spectora Support
Updated over a week ago

I sent my Agreement to the wrong Email...

How to Resend the Email Containing the Agreement

Written by Spectora Support
Updated over a week ago

Copy and Pasting Formatting Issues

Clearing fonts or symbols that we don't recognizing

Written by Spectora Support
Updated over a week ago

Pay Now displaying even though using ISN

Why is there an option to pay/report locked when I'm using ISN

Written by Spectora Support
Updated over a week ago

PDF Not Generating? Here is What to Check For.

If you have a report where the PDF version isn't generating and you get an error, try these steps.

Written by Kevin Wagstaff
Updated over a week ago

How to Refresh Your PDF to reflect your latest changes

Regenerate the PDF, web report not matching PDF

Written by Spectora Support
Updated over a week ago

Troubleshooting Keyboard Issues on Samsung Phones

Keyboard not showing or working properly on your S10, Galaxy or Note? Try these troubleshooting tips.

Written by Kevin Wagstaff
Updated over a week ago

App Crashing While Taking a Picture

Mobile crashes, photo gallery size, white screen app

Written by Spectora Support
Updated over a week ago

Changing from HEIC and High Efficiency Videos

How to Make sure the photos and videos taken on new Apple devices are compatible with Spectora

Written by Megan Lefebvre
Updated over a week ago

How to keep the mobile app fast and smooth by clearing photos

Learn how to free up space on your mobile device by backing up photos to Google Photos.

Written by Kevin Wagstaff
Updated over a week ago

Error Saving to Library

What to do when you get an error while trying to save a picture from the mobile app

Written by Marketing Team
Updated over a week ago

How To Find Which App Version You're On

Troubleshooting app issues, mobile version

Written by Spectora Support
Updated over a week ago

How to give us specific errors with the Javascript console

Sometimes you're experiencing issues within your browser. To help us debug these issues we often need more specifics. Here's how to help!

Written by Michael Wagstaff
Updated over a week ago

How to Take a Screen Shot to Send Us

Taking a picture of of the problem you're having

Written by Spectora Support
Updated over a week ago

How to send us a screen recording video of the mobile app to demonstrate a bug

Often a video shows us instantly what's going wrong instead of a dozen chat messages back-and-forth. Here's how to send one.

Written by Michael Wagstaff
Updated over a week ago

How to Report a Bug

Telling us about Bugs, Error Codes, Problems, Issues

Written by Spectora Support
Updated over a week ago

How we handle bug reports

Tracking bugs, issues, and problems is a big task for any tech company. Here's how we handle it!

Written by Michael Wagstaff
Updated over a week ago

What does "Steps to Reproduce" or "Steps to recreate" a bug mean?

Tracking down and fixing bugs is difficult. We rely on details from you to narrow it down - here's how to help.

Written by Michael Wagstaff
Updated over a week ago