Troubleshooting

Tips for solving common issues

Michael Wagstaff avatar Kevin Wagstaff avatar Support Team avatar +3
21 articles in this collection
Written by Michael Wagstaff, Kevin Wagstaff, Support Team and 3 others
Common Troubleshooting

Troubleshooting Inspections That Won't Save

What to do when the 'Save Inspection' button is greyed out in your internal scheduler!
Jazmin Fulton avatar
Written by Jazmin Fulton
Updated over a week ago

Manually send the report when your client or agent didn't get the email

Client didn't get the report or email? Manually send the report URL to your client or agent when they say they didn't receive it.
Kevin Wagstaff avatar
Written by Kevin Wagstaff
Updated over a week ago

Missing report photos after saving from the mobile app

How to troubleshoot missing photos in your report
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

I can't see Defects while editing

Informational only comments and Item Ratings Buttons
Support Team avatar
Written by Support Team
Updated over a week ago

I sent my Agreement to the wrong Email...

How to Resend the Email Containing the Agreement
Support Team avatar
Written by Support Team
Updated over a week ago

Copy and Pasting Formatting Issues

Clearing fonts or symbols that we don't recognizing
Support Team avatar
Written by Support Team
Updated over a week ago

Pay Now displaying even though using ISN

Why is there an option to pay/report locked when I'm using ISN
Support Team avatar
Written by Support Team
Updated over a week ago

PDF Not Generating? Here is What to Check For.

If you have a report where the PDF version isn't generating and you get an error, try these steps.
Kevin Wagstaff avatar
Written by Kevin Wagstaff
Updated over a week ago

How to Refresh Your PDF to Reflect Your Latest Changes

Here's how you can regenerate the PDF when your web report isn't not matching PDF!
Support Team avatar
Written by Support Team
Updated over a week ago