Spectora

Support Team

Alannah Carroll

Megan Lefebvre

Troubleshooting

What to do when the 'Save Inspection' button is greyed out in your internal scheduler!

Troubleshooting Inspections That Won't Save

Client didn't get the report or email? Manually send the report URL to your client or agent when they say they didn't receive it.

Manually send the report when your client or agent didn't get the email

Informational only comments and Item Ratings Buttons

I can't see Defects while editing

Clearing fonts or symbols that we don't recognize, Copy and Pasting Formatting Issues

How to Clear Text Formatting

Why is there an option to pay/report locked when I'm using ISN

Pay Now displaying even though using ISN

If you have a report where the PDF version isn't generating and you get an error, try these steps.

PDF Not Generating? Here is What to Check For.

Keywords: my report is not updating, report not updating, pdf not updating, pdf outdated, refresh pdf

How to Refresh Your PDF to Reflect Your Latest Changes

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Basic Troubleshooting Steps for Web Issues

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Troubleshooting Missing Inspections

Keywords: missing photos, missing report photos, missing inspection photos, photos missing on report

Troubleshooting Missing Photos

Keywords: reports not syncing, report won't sync, syncing report, report, sync

Troubleshooting Reports Not Syncing

Common Troubleshooting

What to do if your report shows blank after saving to the cloud from your device

Inspection Data Missing from Device

Keyboard not showing or working properly on your S10, Galaxy or Note? Try these troubleshooting tips.

Troubleshooting Keyboard Issues on Samsung Phones

Mobile crashes, photo gallery size, white screen app

App Crashing While Taking a Picture

How to Make sure the photos and videos taken on new Apple devices are compatible with Spectora

Changing from HEIC and High Efficiency Videos

What to do when you get an error while trying to save a picture from the mobile app

Error Saving to Library

Quick steps you can take to help resolve issues in the V10 app

Troubleshooting Issues in the V10 App

Katie Walls

Troubleshooting on the Mobile App

Sometimes you're experiencing issues within your browser. To help us debug these issues we often need more specifics.  Here's how to help!

How to give us specific errors with the Javascript console

Troubleshooting app issues, mobile version for both our Legacy and V10 apps

How To Find Which App Version You're On

Taking a picture of of the problem you're having

How to Take a Screen Shot to Send Us

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Fin: Spectora’s AI Assistant Revolutionizing Support

Amber Johnson

Talking to the Tech Support Bubble

Tracking down and fixing bugs can be difficult. We rely on details from you to narrow it down - here's how to help!