Troubleshooting

Tips for solving common issues

Michael Wagstaff avatar Kevin Wagstaff avatar Casey avatar +2
20 articles in this collection
Written by Michael Wagstaff, Kevin Wagstaff, Casey and 2 others
Common Troubleshooting

App Crashing While Taking a Picture

Mobile crashes, photo gallery size, white screen app
Casey avatar
Written by Casey
Updated over a week ago

Error Saving to Library

What to do when you get an error while trying to save a picture from the mobile app
Laura Cole avatar
Written by Laura Cole
Updated over a week ago

Missing report photos after saving from the mobile app

How to troubleshoot missing photos in your report
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

Trouble Uploading Photos in .HEIC format?

Here's how to make sure these get converted back to a compatible .JPG to upload photos in Spectora.
Alexis Nicholls avatar
Written by Alexis Nicholls
Updated over a week ago

I can't see Defects while editing

Informational only comments and Item Ratings Buttons
Casey avatar
Written by Casey
Updated over a week ago

I sent my Agreement to the wrong Email...

How to Resend the Email Containing the Agreement
Casey avatar
Written by Casey
Updated over a week ago

Copy and Pasting Formatting Issues

Clearing fonts or symbols that we don't recognizing
Casey avatar
Written by Casey
Updated over a week ago

Pay Now displaying even though using ISN

Why is there an option to pay/report locked when I'm using ISN
Casey avatar
Written by Casey
Updated over a week ago

PDF Not Generating? Here is What to Check For.

If you have a report where the PDF version isn't generating and you get an error, try these steps.
Kevin Wagstaff avatar
Written by Kevin Wagstaff
Updated over a week ago

How to Refresh Your PDF to reflect your latest changes

Regenerate the PDF, web report not matching PDF
Casey avatar
Written by Casey
Updated over a week ago

Change sub-inspector/employee email

Changing the email on someone on your team
Casey avatar
Written by Casey
Updated over a week ago