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Troubleshooting
Troubleshooting
Tips for solving common issues
Jazmin Fulton avatarKevin Wagstaff avatarMichael Wagstaff avatar
By Jazmin and 5 others6 authors20 articles

Common Troubleshooting


Troubleshooting Inspections That Won't Save
Manually send the report when your client or agent didn't get the email
Missing report photos after saving from the mobile app
I can't see Defects while editing
I sent my Agreement to the wrong Email...
Copy and Pasting Formatting Issues
Pay Now displaying even though using ISN
PDF Not Generating? Here is What to Check For.
How to Refresh Your PDF to Reflect Your Latest Changes

Troubleshooting on the Mobile App


Troubleshooting Keyboard Issues on Samsung Phones
App Crashing While Taking a Picture
Changing from HEIC and High Efficiency Videos
Error Saving to Library

Talking to the Tech Support Bubble


How to give us specific errors with the Javascript console
How To Find Which App Version You're On
How to Take a Screen Shot to Send Us
How to send us a screen recording video of the mobile app to demonstrate a bug

Report a Bug


How to Report a Bug
How we handle bug reports
What does "Steps to Reproduce" or "Steps to recreate" a bug mean?
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