Spectora

How can I troubleshoot and resolve client report access issues in Spectora?

How can I troubleshoot photo upload and display issues in Spectora?

How can I troubleshoot and resolve issues with editing reports in Spectora?

Shannon Lewis

Support Team

Mallory Lydon

Troubleshooting

What to do when the 'Save Inspection' button is greyed out in your internal scheduler!

Troubleshooting Inspections That Won't Save

Client didn't get the report or email? Manually send the report URL to your client or agent when they say they didn't receive it.

Manually send the report when your client or agent didn't get the email

Informational only comments and Item Ratings Buttons

I can't see Defects while editing

Clearing fonts or symbols that we don't recognize, Copy and Pasting Formatting Issues

How to Clear Text Formatting

If you have a report where the PDF version isn't generating and you get an error, try these steps.

PDF Not Generating? Here is What to Check For.

Keywords: my report is not updating, report not updating, pdf not updating, pdf outdated, refresh pdf

How to Refresh Your PDF to Reflect Your Latest Changes

Keywords: troubleshooting, trouble, web report, loading, slow, changes not saving, Report not loading, Report not syncing, Photos don't show

Browser Cache & Display Troubleshooting

Keywords: missing inspection, inspection missing, can't find inspection, can't see inspection, inspection not showing on app

Troubleshooting Missing Inspections

Keywords: missing photos, missing report photos, missing inspection photos, photos missing on report

Troubleshooting Missing Photos

Keywords: reports not syncing, report won't sync, syncing report, report, sync

Troubleshooting Reports Not Syncing

Common Troubleshooting

How to Make sure the photos and videos taken on new Apple devices are compatible with Spectora

Changing from HEIC and High Efficiency Videos

What to do when you get an error while trying to save a picture from the mobile app

Error Saving to Library

Quick steps you can take to help resolve issues in the V10 app

Troubleshooting Issues in the V10 App

Troubleshooting app issues, mobile app version for both our Legacy and V10 apps

How to Find Which App Version You're On

Megan Lefebvre

Troubleshooting on the Mobile App

Sometimes you're experiencing issues within your browser. To help us debug these issues we often need more specifics.  Here's how to help!

How to give us specific errors with the Javascript console

Taking a picture of of the problem you're having

How to Take a Screen Shot to Send Us

Fin, AI bot, Fin bot, AI, automated support, bypass Fin, customer support, support, connect to agent, chat bubble, help bubble, help chat

Fin: Spectora’s AI Assistant Revolutionizing Support

Amber Johnson

Talking to the Tech Support Bubble

Tracking down and fixing bugs can be difficult. We rely on details from you to narrow it down - here's how to help!

Helpful Info For Reporting a Bug

Report a Bug

Blog

Resources

Videos

Find answers and get help from Intercom Support and Community Experts

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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