If you're having trouble with a report not syncing in the Spectora app, don't worry—there are several troubleshooting steps you can take to resolve the issue. This article will guide you through basic and advanced troubleshooting techniques to help ensure your reports sync correctly and efficiently.
Common causes of syncing issues include global outages, incomplete data, outdated app versions, and browser cache problems. Understanding these causes can help you address syncing problems more effectively.
Basic Troubleshooting Steps
These basic troubleshooting steps are effective because they tackle typical issues that can affect app performance. Start with these steps:
Additionally, understanding the root causes of syncing issues, such as incomplete data or outdated app versions, can help prevent problems before they occur.
Ensure Internet Connection: Verify that your device is connected to the internet. A stable connection is essential for syncing data.
Sometimes, your internet connection can have interruptions. Spectora takes a solid connection to function properly, so sometimes trying another network or a cellphone hotspot can be helpful!
Refresh the App: Swipe down on the main screen to refresh the app. This action can re-establish the connection to the server and reload data.
Fully Close the App: Closing the app completely can resolve temporary issues such as a stuck loading screen. Here’s how to do it:
iOS: Double-click the Home button or swipe up from the bottom of the screen (for newer models) to open the app switcher. Swipe up on the Spectora app to close it.
Android: Open the recent apps screen (usually by tapping the square button or swiping up from the bottom) and swipe the Spectora app off the screen to close it.
Power Down the Device: Fully power off your device and then turn it back on. This action resets the RAM, clearing out temporary data that could be causing the issue. Note: Ensure it's a full power down, not just a restart.
Log Out and Back In: Logging out and then back into the Spectora app can refresh your credentials and resolve authorization errors.
Check for Global Outages: Visit Spectora's status page to verify if there are any ongoing outages affecting syncing or media processing. If an outage has been resolved, wait for automatic reprocessing to complete.
Update the App: Ensure your Spectora app is updated to the latest version to avoid compatibility issues.
Device-to-Device Sync: Ensure all data on the source device is fully synced to the web before attempting cross-device syncing. Then, refresh the inspection on the receiving device by swiping down on the screen to pull in additional information.
Workflow Best Practices: Ensuring Smooth Report Syncing and Editing
Following workflow best practices can reduce syncing and editing issues. Here are some tips:
Verify Data Completeness: Ensure all sections and items in your report are marked as complete before syncing. This helps avoid errors caused by incomplete data.
Start Inspections with a Stable Connection: Open the app when you have strong internet, ensuring inspections are downloaded in advance.
Enter Data Directly in the App: Perform data entry during inspections using the Spectora mobile app rather than bulk uploading or using the web editor on a mobile browser.
Sync Data with a Strong Connection: Conduct final syncs only when you have a stable internet connection.
Finish Reports on Desktop: Use the web editor on a desktop for final edits and report distribution.Advanced Troubleshooting Steps
If the basic steps do not resolve the issue, try these advanced troubleshooting techniques:
Clear Browser Cache: If synced data does not appear on the web platform, clear your browser cache and refresh the page.
Check Spectora's Status Page: Verify if there are any ongoing global outages that might be affecting syncing.
Check for deleted reports: Verify that the report you're trying to sync has not been deleted by looking for the "Undelete" button inside the Reports box on the Inspection Details page.
Re-Sync your report: Go to the sync settings in the report editor on the web and see if your report is up to date. If it is not, click on Re-Sync Report to ensure all data is fully updated between the app and the server.
Check Internet Settings: Ensure your internet settings are correct and stable. If you experience intermittent connectivity, it can disrupt the syncing process.
Toggle Auto-Sync Off and On: Sometimes, toggling the auto-sync feature off and then back on can resolve syncing issues.
How to Toggle: Go to the sync settings in the app, turn off auto-sync, wait a few seconds, and then turn it back on.
Update Report: If report data is displaying in the web editor but not in the report preview, you can use the Update Report to correct it. This action is recommended when you notice mismatches between the report editor data and its preview or PDF output. It is especially useful for cases where certain sections appear incomplete or blank despite being populated during the editing process. To do this:
Open the report in Report Editor.
Locate the "Preview/Publish" button in the upper right-hand corner of the interface.
Click the three dots menu to the right of the "Preview/Publish" button.
First ensure the report is fully synced, if Re-Sync Data says "Up to Date" you can proceed. Otherwise run Re-Sync Data.
Click on Update Report.
Wait for the process to complete, allowing the report to update and synchronize with the editor data.
FAQs
Why isn't my inspection syncing properly?
This could be due to a global outage, incomplete data, or an outdated app version. Follow the troubleshooting steps above to resolve the issue.
Why does my report look different on the app compared to the web platform?
If the report appears incomplete on the web, it may not have synced properly. Enable Auto-Sync and ensure all data is complete before syncing.
Why isn't automatic syncing working on my Android device?
Automatic syncing may fail if your app is outdated. Update the app to the latest version to resolve this issue.
By following these troubleshooting steps, you should be able to locate and recover any missing inspections in the Spectora app. If you continue to experience issues, don't hesitate to contact Spectora support for further assistance.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
