If an inspection is missing from the Spectora app, don't worry—there are several troubleshooting steps you can take to resolve the issue. These steps address common problems that can disrupt the normal functioning of the app and devices. Here’s a detailed guide to help you retrieve your missing inspection.
Basic Troubleshooting Steps
These basic troubleshooting steps are effective because they tackle typical issues that can affect app performance. Start with these steps:
Confirm Which App the Inspection is Built For:
If you have inspections scheduled for today/this week and they are showing on the web, but not your app, you may need to change which app you're using.
If you're seeing an 'Incompatible Inspection' error message, you may be using the incorrect app for your inspection.
Inspections built for V10 (aka NextGen) will have an orange rocket ship icon on the web:
In order to access these reports on your phone/tablet, you will need to download and use the V10 app. Click here to see how to download it!
Note: The V10 app will be a dark blue icon on your mobile device:
Inspections built for the V9 (aka Legacy) app, will have no additional symbols or icons in the reports box on the web:
The V9 app can be downloaded via the Google Play Store and the Apple App Store by searching for "Spectora"
Note: The V9 app will be a light blue icon on your mobile device:
Ensure Internet Connection: Verify that your device is connected to the internet. A stable connection is essential for syncing data.
Sometimes, your internet connection can have interruptions. Spectora takes a solid connection to function properly, so sometimes trying another network or a cellphone hotspot can be helpful!
Refresh the App: Swipe down on the main screen to refresh the app. This action can re-establish the connection to the server and reload data.
Fully Close the App: Closing the app completely can resolve temporary issues such as a stuck loading screen. Here’s how to do it:
iOS: Double-click the Home button or swipe up from the bottom of the screen (for newer models) to open the app switcher. Swipe up on the Spectora app to close it.
Android: Open the recent apps screen (usually by tapping the square button or swiping up from the bottom) and swipe the Spectora app off the screen to close it.
Power Down the Device: Fully power off your device and then turn it back on. This action resets the RAM, clearing out temporary data that could be causing the issue. Note: Ensure it's a full power down, not just a restart.
Log Out and Back In: Logging out and then back into the Spectora app can refresh your credentials and resolve authorization errors.
Additional Troubleshooting Steps
If basic steps don’t resolve the issue, proceed with these additional checks:
Ensure the Inspector is Assigned: Confirm that the inspector is correctly assigned to the inspection.
Check for Deleted Reports: Verify that the inspection report hasn’t been accidentally deleted. If a deleted report is available on the inspection, you will see an "Undelete" option in the 'Reports' box:
Verify User Role: Ensure that the user’s role is correctly set up in the system. You can change roles by following this guide: How to Change Roles.
🔴 Note: Support staff do not have access to the mobile app.
Confirm Inspection Status: Make sure the inspection is confirmed and not still in a draft state. If an inspection is not confirmed, there will be an orange "This is an Unconfirmed Inspection" banner at the top of the inspection details page:
Converting from Version 9 to Version 10
If the original inspection was conducted using Version 9 and you attempt to copy the report to a Version 10 inspection, compatibility issues may arise, and the report may not appear. Ensure that the report formats are compatible when switching between app versions.
If you have an inspection report that you need to copy that was built for V9, you'll need to make sure the new inspection is also V9. Converting the existing report from V9 to V10 can result in data loss.
Note: Inspections can only be converted from V10 to V9 by Spectora staff.
By following these troubleshooting steps, you should be able to locate and restore any missing inspections in the Spectora app. If you continue to experience issues, don’t hesitate to contact Spectora support for further assistance.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
