When your inspection photos go missing from the Spectora app, it can be frustrating. Fortunately, there are several troubleshooting steps you can take to resolve the issue. This article will guide you through basic and advanced troubleshooting techniques to help you recover your missing photos.
Basic Troubleshooting Steps
These basic troubleshooting steps address common issues that can disrupt the normal functioning of apps and devices. Start with these steps as they are the first ones we recommend trying:
Ensure Internet Connection: Verify that your device is connected to the internet. A stable connection is essential for syncing data and loading inspections.
Sometimes, your internet connection can have interruptions. Spectora takes a solid connection to function properly, so sometimes trying another network or a cellphone hotspot can be helpful!
Swipe Down to Refresh: On the main screen of the Spectora app, swipe down to refresh. This action can re-establish the connection to the server and reload data.
Fully Close the App: Closing the app completely can resolve temporary issues such as a stuck loading screen. Here’s how to do it:
iOS: Double-click the Home button or swipe up from the bottom of the screen (for newer models) to open the app switcher. Swipe up on the Spectora app to close it.
Android: Open the recent apps screen (usually by tapping the square button or swiping up from the bottom) and swipe the Spectora app off the screen to close it.
Power Down the Device: Fully power off your device and then turn it back on. This action resets the RAM, clearing out temporary data that could be causing the issue. Note: Ensure it's a full power down, not just a restart.
Log Out and Back In: Logging out and then back into the Spectora app can refresh your credentials and resolve authorization errors.
Check Photo Format Compatibility: Certain photo file types, like HEIC, may not display properly in Spectora, even if technically accepted. Ensure your photos are saved in JPEG or PNG format for better compatibility.
Advanced Troubleshooting Steps
If the basic steps do not resolve the issue, try these advanced troubleshooting techniques:
Check Photo File Type: JPG, PNG, and HEIC/HEIF photos are accepted & compatible with Spectora. WebP, RAW, GIF, and DJI photo files are not compatible.
Perform a Full Sync: Go to the sync settings in the app and perform a full sync. This ensures all data is fully updated between the app and the server.
Send Debug Information: If you continue to experience issues, send debug information to Spectora support. This can provide insights into what might be causing the problem.
Debug Instructions: Navigate to the app settings and look for the 'Send Debug Information' option. Follow the prompts to send the necessary data to support.
Recover Missing Uploads: If photos or data are missing, use the 'Recover Missing Uploads' feature.
How to Find: Click into the sync queue on the app and select 'Recover Missing Uploads'. This should pull through any missing photos or data.
Check Internet Settings: Ensure your internet settings are correct and stable. If you experience intermittent connectivity, it can disrupt the syncing process.
Toggle Auto-Sync Off and On: Sometimes, toggling the auto-sync feature off and then back on can resolve syncing issues.
How to Toggle: Go to the sync settings in the app, turn off auto-sync, wait a few seconds, and then turn it back on.
By following these troubleshooting steps, you should be able to locate and recover any missing inspections in the Spectora app. If you continue to experience issues, don't hesitate to contact Spectora support for further assistance.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
