On all update Apple products using IOS 11 onward will default to save its photos in HEIC format, and videos in HVEC (h.265) format. The main advantage of these new formats is that the file size is smaller, which translates to less storage space required on your phone and iCloud Photo Library.

At the moment, HEIC isn’t as compatible as JPGs. JPGs work everywhere. Every app can open them, cameras save JPGs, and they just work. Spectora does not currently support .HEIC file uploads, here is how to make sure you get those photos as JPGs and videos which work with Spectora.

On your phone or IOS device, go to your device Settings > Camera > Formats > and select Most Compatible.

For videos be sure any option except for 4k at 60 fps is selected under Settings > Camera > Record Video.

Switching to the compatible formats is a small step to prevent issues with uploading or crashing with app use!

If you have any questions on this, or other parts of Spectora, write into our chat bubble or email support@spectora.com!