How to Troubleshoot Photo Upload and Display Issues in Spectora
Photo upload and display issues in Spectora can arise due to various reasons, including browser compatibility, photo format, or system-wide outages. This guide provides comprehensive troubleshooting steps to resolve these issues effectively.
General Troubleshooting Steps
Check Your Internet Connection: Ensure you have a stable and fast internet connection. Unstable connections can cause uploads to fail or get stuck.
Restart Your Device: Power off your device, wait for 30 seconds, and turn it back on. This can resolve temporary glitches.
Clear Browser Cache: - In Chrome: - Click the three dots (⋮) in the top-right corner. - Go to Settings > Privacy and security > Clear browsing data. - Set the time range to "All time" and check "Cached images and files." - Click "Clear data," then close and reopen Chrome. - In Safari: - Open Safari and go to Safari > Preferences > Privacy. - Click "Manage Website Data" and remove Spectora-related data or click "Remove All."
Browser-Specific Issues
Safari Compatibility: - Safari may have issues with drag-and-drop uploads. Use Chrome or Edge for better reliability. - Clear Safari cache using the Develop menu or keyboard shortcut (Option + Command + E).
Chrome Issues: - If uploads are stuck or slow, clear the cache as described above.
Photo Format Compatibility
High Efficiency Format (HEIC): - Photos in HEIC format may not upload properly. Convert them to JPEG: - Open the photo on your iPhone. - Tap the share icon and select "Options." - Change the format to "Most Compatible." - On iPhone, set the camera format to "Most Compatible" in Settings > Camera > Formats.
RAW Format: - Photos in RAW format can only be uploaded one at a time. Use standard formats like JPEG for bulk uploads.
Video Format Compatibility
.MOV Files (Large Videos): Large .MOV video files can cause processing timeouts during upload — the file may appear to be processing for an extended period before failing with no clear error message. Convert .MOV files to MP4 before uploading. MP4 files process significantly faster and are less likely to time out. This is especially important for videos over a few hundred MB.
.WEBP Files: .WEBP image files are not compatible with Spectora and will cause errors when attached to inspections (for example, scheduling errors when used as listing agent photos). Delete the .WEBP file and replace it with a JPEG or PNG version before proceeding.
Sync and Upload Errors
Manual Sync: - In the mobile app, tap the cloud icon and select "Sync all changes." - On the web, open the inspection, click "Edit," and run "Full sync" followed by "Force payload rebuild."
Stuck Uploads: - If uploads stall at 90–95%, clear your browser’s cookies and cache, then restart your device.
Advanced Troubleshooting
Web Editor Issues: - If the "Add Photos and Videos" tab is missing, switch to the V10 editor by clicking the three dots in the upper-right corner and selecting "Edit in V10 editor."
Photo Not Detected: - If Spectora can’t find photos in a folder, ensure they are in JPEG format. Convert HEIC files to JPEG if necessary.
Re-upload Missing Photos: - Open the report in the web editor and manually re-upload missing images.
Related Topics
By following these steps, you can resolve most photo upload and display issues in Spectora. If problems persist, contact Spectora support for further assistance.