💻 On V10? First try Force Payload Rebuild in the web editor (Report Editor → three dots → Force Payload Rebuild). This resolves most cases where the report isn't displaying or building correctly. If the PDF still won't generate after that, continue with the steps below.
Uncheck and check a comment in your report, then go back to the HTML version. This regenerates the PDF and solves 99% of PDFs that didn't generate or update
Check for copy-pasted text that included illegal characters (often pasted in from HTML or a text editor that includes encoding when copying from it.) Look in new defects, header text or any uncommon part of the report
Check "Page break inside comments" setting. This will allow comments to be broken up by a page break to save white space. However, if a comment is to large to fit on just one page, and this setting is off, the PDF will not generate. In your Report Settings, toggle this setting if the PDF still does not generate!
For 4-point or state-specific templates: overly detailed templates are more likely to cause PDF failures. To isolate the problem, make a copy of the report and delete sections one at a time until the PDF generates — this identifies which section is causing the issue.
