We understand your time is valuable, especially for busy home inspectors and your clients and agents. Spectora’s AI bot, Fin, steps in as a digital assistant built for speed, efficiency, and smarter support. Whether you’re troubleshooting a template issue or just need a quick answer about scheduling, Fin is designed to streamline your experience and cut down wait times.
Need assistance accessing the chat bubble? Check out this article!
What Does Fin Do?
Fin’s core purpose is simple: make your life easier by handling quick, common questions so real human agents can focus on the more complex, nuanced support requests.
Fin provides:
Quick Answers: Provides instant responses to common inquiries about Spectora's features and processes.
24/7 Availability: Offers support outside business hours.
Resource Guidance: Directs users to detailed support articles.
Seamless Handoff: Escalates complex issues to human agents when necessary.
Efficiency and Consistency: Reduces wait times and ensures accurate information.
Some things Fin can help you with:
Providing help articles
Explaining basic feature functions
Guiding you through how-tos
Offering links to resources, videos, or documentation
Fin can read / understand screenshots you send
Think of Fin as the friendly front desk receptionist—there to direct you, answer FAQs, and make sure you’re not stuck waiting in a long support queue for something that can quickly be resolved.
✨ Keep in mind Fin cannot access your account!
How Fin Reduces Queue Time
Let’s face it: not every support question needs a live person! When every inquiry—big or small—goes to the same inbox, it creates a bottleneck. That’s where Fin shines.
By handling the simpler, repetitive questions, Fin frees up Spectora’s human support team to tackle more involved issues, like bug reports, billing confusion, or complex inspection setups. That means faster response times for everyone and a smoother experience all around.
Fin works best when you speak to him like you would a human, not like a search engine.
Good example: “How can I reschedule an inspection event?”
Bad example: “reschedule”
✨ Be as specific as possible when you describe your issue in the chat—this helps both Fin and the human team get you taken care of faster.
Need a Human? Here’s How to Bypass Fin
While Fin is smart, sometimes, you just need that personal touch.
If Fin isn’t quite getting what you need, or your issue is more complex, here’s how to get to a real support agent:
Type “talk to a human” or “contact support agent” directly into the chat.
If Fin still offers help articles or doesn't immediately route you, at the bottom of his response simply click "Connect to an agent" - you can do this at any time in the chat.
You’ll then be put in the queue for a live team member—don’t worry, your original message(s) will still be there when they join.
Fin Feedback
Fin might not have a heartbeat, but he’s definitely here to help. Whether you’re looking for a quick answer or a path to a real person, Spectora’s AI assistant is part of a support strategy built for the modern inspector—efficient, smart, and saves time.
Got feedback on how Fin's doing? Spectora is always improving his responses based on real interactions—so definitely let the team know how he's working for you!
Frequently Asked Questions
Does Fin AI replace human support at Spectora?
No, Fin AI is designed to complement human support by handling routine questions and freeing up human agents to focus on more complex issues. You’ll still have access to live support whenever it’s needed, with Fin AI available to assist around the clock.
Will my data and privacy be protected while using Fin AI?
Yes, Spectora and Intercom both prioritize data security and privacy. Fin AI operates in compliance with industry standards to keep your information secure while providing support.
Can I use Fin AI at any time, even outside of business hours?
Yes! Fin AI operates 24/7, so you can receive help and find answers whenever you need, regardless of standard business hours. This feature is especially useful if you’re working late or on weekends.
How accurate are the answers Fin AI provides?
Fin AI’s responses are based on Spectora’s existing support documentation, which is regularly updated to ensure accuracy. This means Fin provides reliable, up-to-date information, though occasionally unique or complex questions may require assistance from a live agent.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
