Spectora

Support Team

Jess Flake

Alannah Carroll

Troubleshooting

What to do when the 'Save Inspection' button is greyed out in your internal scheduler!

Troubleshooting Inspections That Won't Save

Client didn't get the report or email? Manually send the report URL to your client or agent when they say they didn't receive it.

Manually send the report when your client or agent didn't get the email

Informational only comments and Item Ratings Buttons

I can't see Defects while editing

Clearing fonts or symbols that we don't recognize, Copy and Pasting Formatting Issues

How to Clear Text Formatting

Why is there an option to pay/report locked when I'm using ISN

Pay Now displaying even though using ISN

If you have a report where the PDF version isn't generating and you get an error, try these steps.

PDF Not Generating? Here is What to Check For.

Keywords: my report is not updating, report not updating, pdf not updating, pdf outdated, refresh pdf

How to Refresh Your PDF to Reflect Your Latest Changes

Keywords: troubleshooting, trouble, web report, loading, slow, changes not saving, Report not loading, Report not syncing, Photos don't show

Basic Troubleshooting Steps for Web Issues

Keywords: missing inspection, inspection missing, can't find inspection, can't see inspection, inspection not showing an app

Troubleshooting Missing Inspections

Keywords: missing photos, missing report photos, missing inspection photos, photos missing on report

Troubleshooting Missing Photos

Keywords: reports not syncing, report won't sync, syncing report, report, sync

Troubleshooting Reports Not Syncing

Troubleshooting tools on the Next Gen report editor that can be useful!

Next Gen Web Editor Troubleshooting Tools

Common Troubleshooting

What to do if your report shows blank after saving to the cloud from your device

Inspection Data Missing from Device

Keyboard not showing or working properly on your S10, Galaxy or Note? Try these troubleshooting tips.

Troubleshooting Keyboard Issues on Samsung Phones

Mobile crashes, photo gallery size, white screen app

App Crashing While Taking a Picture

How to Make sure the photos and videos taken on new Apple devices are compatible with Spectora

Changing from HEIC and High Efficiency Videos

What to do when you get an error while trying to save a picture from the mobile app

Error Saving to Library

Quick steps you can take to help resolve issues in the V10 app

Troubleshooting Issues on V10 (Next Gen)

Keywords: update v10 app, update next gen app, update spectora x

How to Update the V10 (Next Gen) App

Megan Lefebvre

Katie Walls

Troubleshooting on the Mobile App

Sometimes you're experiencing issues within your browser. To help us debug these issues we often need more specifics.  Here's how to help!

How to give us specific errors with the Javascript console

Troubleshooting app issues, mobile version for both our Legacy and Next Gen apps

How To Find Which App Version You're On

Taking a picture of of the problem you're having

How to Take a Screen Shot to Send Us

Talking to the Tech Support Bubble

Tracking down and fixing bugs can be difficult. We rely on details from you to narrow it down - here's how to help!