Troubleshooting

Tips for solving common issues

Michael Wagstaff avatar Kevin Wagstaff avatar Casey avatar +2
20 articles in this collection
Written by Michael Wagstaff, Kevin Wagstaff, Casey and 2 others
Common Troubleshooting

App Crashing While Taking a Picture

Mobile crashes, photo gallery size, white screen app
Casey avatar
Written by Casey
Updated over a week ago

How to keep the mobile app fast and smooth by clearing photos

Learn how to free up space on your mobile device by backing up photos to Google Photos.
Kevin Wagstaff avatar
Written by Kevin Wagstaff
Updated over a week ago

Error Saving to Library

What to do when you get an error while trying to save a picture from the mobile app
Marketing Team avatar
Written by Marketing Team
Updated over a week ago

Missing report photos after saving from the mobile app

How to troubleshoot missing photos in your report
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

Trouble Uploading Photos in .HEIC format?

Here's how to make sure these get converted back to a compatible .JPG to upload photos in Spectora.
Alexis Nicholls avatar
Written by Alexis Nicholls
Updated over a week ago

I can't see Defects while editing

Informational only comments and Item Ratings Buttons
Casey avatar
Written by Casey
Updated over a week ago

I sent my Agreement to the wrong Email...

How to Resend the Email Containing the Agreement
Casey avatar
Written by Casey
Updated over a week ago

Copy and Pasting Formatting Issues

Clearing fonts or symbols that we don't recognizing
Casey avatar
Written by Casey
Updated over a week ago

Pay Now displaying even though using ISN

Why is there an option to pay/report locked when I'm using ISN
Casey avatar
Written by Casey
Updated over a week ago

PDF Not Generating? Here is What to Check For.

If you have a report where the PDF version isn't generating and you get an error, try these steps.
Kevin Wagstaff avatar
Written by Kevin Wagstaff
Updated over a week ago

How to Refresh Your PDF to reflect your latest changes

Regenerate the PDF, web report not matching PDF
Casey avatar
Written by Casey
Updated over a week ago