Troubleshooting

Tips for solving common issues

Michael Wagstaff avatar Kevin Wagstaff avatar Casey avatar +2
19 articles in this collection
Written by Michael Wagstaff, Kevin Wagstaff, Casey and 2 others

How we handle bug reports

Tracking bugs, issues, and problems is a big task for any tech company. Here's how we handle it!
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

How to Refresh Your PDF to reflect your latest changes

Regenerate the PDF, web report not matching PDF
Casey avatar
Written by Casey
Updated over a week ago

App Crashing While Taking a Picture

Mobile crashes, photo gallery size, white screen app
Casey avatar
Written by Casey
Updated over a week ago

Change sub-inspector/employee email

Changing the email on someone on your team
Casey avatar
Written by Casey
Updated over a week ago

Pay Now displaying even though using ISN

Why is there an option to pay/report locked when I'm using ISN
Casey avatar
Written by Casey
Updated over a week ago

Tech Support Hours

Hey, you there? When is chat bubble available.
Casey avatar
Written by Casey
Updated over a week ago

Can I speak to a real person on the phone?

Asking for a phone call, what's your phone number?
Casey avatar
Written by Casey
Updated over a week ago

Error Saving to Library

What to do when you get an error while trying to save a picture from the mobile app
Laura Cole avatar
Written by Laura Cole
Updated over a week ago

What does "Steps to Reproduce" or "Steps to recreate" a bug mean?

Tracking down and fixing bugs is difficult. We rely on details from you to narrow it down - here's how to help.
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

How to send us a screen recording video of the mobile app to demonstrate a bug

Often a video shows us instantly what's going wrong instead of a dozen chat messages back-and-forth. Here's how to send one.
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

Trouble Uploading Photos in .HEIC format?

Here's how to make sure these get converted back to a compatible .JPG to upload photos in Spectora.
Alexis Nicholls avatar
Written by Alexis Nicholls
Updated over a week ago

PDF Not Generating? Here is What to Check For.

If you have a report where the PDF version isn't generating and you get an error, try these steps.
Kevin Wagstaff avatar
Written by Kevin Wagstaff
Updated over a week ago

How to give us specific errors with the Javascript console

Sometimes you're experiencing issues within your browser. To help us debug these issues we often need more specifics. Here's how to help!
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

What are the best devices to use with Spectora?

What mobile phone or tablet perform best? What laptop specs are required to use the web platform? Which browser is best for Spectora?
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

How to Take a Screen Shot to Send Us

Taking a picture of of the problem you're having
Casey avatar
Written by Casey
Updated over a week ago

I sent my Agreement to the wrong Email...

How to Resend the Email Containing the Agreement
Casey avatar
Written by Casey
Updated over a week ago

Tips for How to Report a Bug

Telling us about Bugs, Error Codes, Problems, Issues
Casey avatar
Written by Casey
Updated over a week ago

How the recent update affects ratings, NI/NP comments, and limitations

We've gotten a lot of questions around ratings, the IN/NI/NP grid, and limitations. Here are some quick answers.
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

Missing report photos after saving from the mobile app

How to troubleshoot missing photos in your report
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago