You may occasionally run into issues with your report not loading on your computer, experience slow loading of photos and videos, or find that your changes aren't saving to contacts or reports.
Additionally, service outages or disruptions on Spectora's end could also lead to similar issues.
Troubleshooting these web browser issues can involve a variety of steps, and the specific actions you take will depend on the nature of the problem you're experiencing.
In some cases, the issue may not be browser-related but instead due to service outages or disruptions on the platform.
Here's a general guide to help you troubleshoot common web browser issues.
Before diving into browser troubleshooting, it is recommended to check Spectora's Status page to see if there are any known service outages or disruptions.
Recommended browsers: Chrome and Firefox work best with Spectora. Safari is not fully supported and has known issues with the web editor, drag-and-drop photo uploads, and some login flows. If you're using Safari, try switching to Chrome or Firefox as your first step before working through the steps below.
Refresh the Page
For minor issues like a stuck sync queue, refreshing the page can often resolve the problem.
1. Clear Browser Cache and Cookies:
Cached files and cookies can sometimes cause display issues. Clear them to ensure you have the latest data.
In Chrome, go to Settings > Privacy > Clear browsing data.
Select "All time" as the time range and check "Cached images and files."
Click "Clear data" and restart your browser.
2. Update Your Browser:
Make sure you are using the latest version of your browser. Outdated browsers may have compatibility issues.
Check for updates in the browser's settings or download the latest version from the official website.
3. Try Incognito/Private Mode:
Open a new incognito or private browsing window. This mode disables extensions and uses default settings, helping identify if an extension is causing the issue.
You can use a keyboard shortcut to open an Incognito window:
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.
4. Disable Extensions:
Browser extensions can sometimes interfere with website functionality. Try disabling them and see if the problem persists.
Extensions can usually be managed through the browser's settings.
5. Check Internet Connection:
If the issue seems widespread, check Spectora's public status page to confirm if there is a service-wide outage.
Ensure you have a stable internet connection. Try loading other websites to confirm it's not a connectivity issue.
Check your internet speed at speedtest.net
Upload speed is more important than download speed when it comes to syncing data/seeing any web-based changes.
Upload speeds under 10mbps are slow.
Test on a different network or use a temporary hotspot to rule out bandwidth issues.
6. Reset Browser Settings:
If the problem persists, you may need to reset your browser settings to default.
Look for a "Reset" or "Restore settings to their original defaults" option in your browser settings.
In Chrome, go to Settings > Advanced > Reset and clean up > Restore settings to their original defaults.
7. Update Plugins:
Make sure your browser and any Spectora-related extensions are up to date. Outdated browsers or extensions can cause unexpected behavior. Check for browser updates in your browser's settings and download the latest version from the official website if needed.
8. Check Security Software:
Your antivirus or firewall settings could be blocking certain elements on websites. Temporarily disable them to check if they are the cause.
9. Try a Different Browser:
If the issue persists, try accessing the website using a different browser. This can help determine if the problem is browser-specific.
10. Review JavaScript and Cookies Settings:
Ensure that JavaScript is enabled, and your browser allows cookies. Some websites rely heavily on these technologies.
11. Clear Blocks:
If the Spectora Chat bubble is not showing where it should be, try clearing any blocks to app.spectora.com within your browser settings
Device-Specific Issues
Chromebook Troubleshooting:
Clear your browser cache if using the web version.
If using the Spectora app, save and sync all in-progress inspections, then delete and reinstall the app.
Mobile Devices:
Use the dedicated Spectora mobile app for editing and photo uploads instead of the web version, which is optimized for desktop use.
Still having trouble? Follow the steps in this article to report a bug to us!
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
