While technology has advanced significantly and continues to do so at a rapid pace, it is not without its imperfections. The development and release of new apps can sometimes come with various issues or challenges. Our team works diligently to continuously improve the V10 app, but occasional issues do come up.
If you run into issues, these troubleshooting steps can help.
Slow loading, stuck screens, or crashing
If you are having a problem with your app not loading, or getting stuck in an action or area, try these steps.
Make sure the app is up-to-date.
If you're not sure how to check for app updates on your device, you can find the steps in this article.
Fully closing out the app can help to clear any temporary issues like a stuck loading screen.
Power down the device,
Note: not a restart - fully turn off the device before turning it back on.
This resets RAM, the amount of processing power your device has available, and can be especially helpful with crashing.
Log out and back into the Spectora App
This helps refresh your credentials and can help with any errors arising from us not being able to authorize your login.
For reports not loading:
Ensure auto-sync is enabled on your app
Delete the report via the web, and add a new report
Double-check your report prior to doing this to make sure there's no data currently on the report, as there's no way to move this from the old report to the new one without manually re-adding!
Unable to Add Photos via the App
If you're unable to add photos in the app, you may need to check your device's permissions. This section will show you how to enable permissions for your device.
Apple Devices
Make sure All Photo sharing is selected. Go to Settings > Privacy > Photos > Spectora app > Make sure All Photos is checked and not Select Photos.
Make sure HEIC photos aren't turned on. Settings > Camera > Formats > and select Most Compatible and not High Efficiency.
Android Devices
Permissions should look like this - with none denied!
Data Not Syncing Properly
This section will show you potential fixes for photos or changes not showing up on the web.
Check Sync Status on the app to make sure that the folder is empty
If the sync queue is not empty:
Hit save again or retry on any failed images to give them another shot of going to the web.
If you are in a low service area, try waiting to sync again until you are on Wifi or have a strong signal.
Ensure you have Auto-Sync enabled in your app. If you do, try toggling it off then back on. This can help give the sync function a kickstart.
If the sync queue is empty:
Run a full sync on the web, this will check for any data that has been received but is not showing.
Running a full sync on the web will check for any data that has been received from the app, but is not showing up on the web report. For example, photos not showing on the web Report Editor and web Report Viewer that are present on the App.
Try accessing the inspection from another browser or an incognito browser to be sure it is a browser error not showing all the data.
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n
Try running a Force Template Rebuild
Open the report editor
Click the three dots in the top right corner
Click Force Template Rebuild
This helps by having the report refresh the template in the background.
Once complete, log out of your Spectora account on the web, then log back in
Issues with Data Not Matching Between Report Editor & Report View
This section will show you potential fixes for changes made in the report editor not showing on the report preview.
Go into the Report Editor > click the three dots on the top right corner > click Force Payload Rebuild
This helps when the data is not matching between the Report Editor and the Report Viewer. For example, you made some changes to a comment in the editor but you are not seeing it on the Report Viewer.
These are some of the troubleshooting tools you can try if you are encountering any of these issues. In addition, you can send our developers debugging information directly from the app - click here to learn how!
We know encountering issues when working on your reports can be frustrating, so please chat into the bubble if the issues persist!
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
