Spectora Basics

Spectora Support Hours, Refund Policy, and Resources

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21 articles in this collection
Written by Michael Wagstaff, Kevin Wagstaff, Casey and 2 others
FAQ

Best Place to Start Learning Spectora

How to get started with the learning Curve
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Written by Casey
Updated this week

Glossary of Spectora Terms

Word and definitions to help you understand what the Support team is trying to say. :-)
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Written by Casey
Updated over a week ago

Cancellations, discounts, refunds, and COVID-19

Coronavirus has impacted all of our businesses - here's our view on what can be done when it comes to your Spectora subscriptions
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Written by Michael Wagstaff
Updated over a week ago

What are Spectora's Customer Support Hours?

While we all often pop into support off-hours, here's our current support schedule.
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Written by Michael Wagstaff
Updated over a week ago

Why Online Chat or Email Is Preferred Over a Phone Call

We believe helping you via our online chat is in your best interest in most cases. Here's why.
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Written by Kevin Wagstaff
Updated over a week ago

How do I Join after my Free Trial?

Subscribing to Spectora,
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Written by Alexis Nicholls
Updated over a week ago

Pros and Cons of Web-based Inspection Software

Is a web-based inspection software right for you? Check out our list of pros and cons to decide for yourself.
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Written by Michael Wagstaff
Updated over a week ago

What being an inspector-first platform means

We're trying to do things a little bit differently.
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Written by Michael Wagstaff
Updated over a week ago

How do I find my Inspection?

See an inspection on Spectora.com
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Written by Casey
Updated over a week ago

How to Search for an Old Inspection

Finding an Inspection using Agent name, address, or keywords
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Written by Casey
Updated over a week ago

Having trouble logging in?

Can't seem to sign in? Forgot your password?
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Written by Michael Wagstaff
Updated over a week ago

Our refund policy

Canceling? Going out of business? Here's everything you need to know about our refund policy.
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Written by Michael Wagstaff
Updated over a week ago

What happens to my reports if I cancel my subscription?

Access to reports after cancellation
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Written by Casey
Updated over a week ago

How to use a coupon code

Very occasionally we release a coupon code for a discount on certain products. Here's how to use it.
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Written by Michael Wagstaff
Updated over a week ago

How Long Does Spectora Store My Reports in the Cloud?

Wondering if you need your own cloud storage for reports?
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Written by Kevin Wagstaff
Updated over a week ago

How much will I pay for the second year of Jumpstart?

Renewal after first discounted year, renewal costs
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Written by Casey
Updated over a week ago

How to leave us a review

Thanks for showing us some love!
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Written by Michael Wagstaff
Updated over a week ago

How to request a feature

How to submit your ideas, suggestions, and requests
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Written by Michael Wagstaff
Updated over a week ago

How we handle feature requests, suggestions, and ideas.

We got a lot of requests. Here's how we go about handling them.
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Written by Michael Wagstaff
Updated over a week ago

How to vote and comment on Trello

How to vote and comment on our Feature Roadmap
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Written by Michael Wagstaff
Updated over a week ago