In this day and age, more companies are moving to chat-based support rather than the traditional phone call. Chat support is preferred for its efficiency, documentation, accessibility, multitasking capability, and global reach compared to phone calls. By using chat support, we're able to assist more inspectors.
In non-urgent situations, we schedule phone calls in advance because one-on-one phone calls require us to step away from helping multiple inspectors at the same time on the tech support chat bubble. This minimizes wait time and allows everyone to get their questions answered efficiently.
If you're in need of a call, you can use one of the links below to schedule a call with our teams!
❇️ Important Note: ❇️
Please read all of the available options for calls before scheduling
to ensure you’re connecting with the right team!
🔴 Immediate Assistance 🔴
If you are on-site and are unable to complete your inspection due to technical issues, please reach out to our chat bubble with a brief description of the issue.
This will allow us to gather information about your account and allow us to see who on our team is available for a call if needed.
New Users
If you haven't signed up for a free trial or set up a subscription yet, you can reach out to our Onboarding team at the link below to learn all about our software.
Tech Support Needs
If you're experiencing technical issues with the software (mobile app or web), or need assistance in understanding your account/subscription, and would prefer to discuss the issues via a call, use the link below to schedule a 1-on-1 tech support call with our Client Success Team.
Subscription Users - Demo
If you already have a Spectora subscription and need an overview of how our software works, use the link below to schedule a 1-on-1 demo with our Client Success team.
Website Call
Any questions about websites, whether you have a current website with Spectora or not, you can use the link below to schedule a call with our Website team.
Frequently Asked Questions
I need to speak to someone about my subscription, how do I do that?
Use the link above to schedule a tech support call with our Client Success team.
Is there an inbound phone number I can call?
We don't currently have an inbound phone number, as we primarily work via the chat bubble. If you're in need of a call, use one of the links above to schedule a call with the appropriate team.
If you're not sure which team would be best to schedule a call with, please reach out to our chat bubble so we can help you book a call!
I'm looking to upgrade to Advanced/add a website/expand my business, who should I contact?
Reach out to our chat bubble and we can get you in contact with your Account Manager!
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
