We're truly sorry to see you go! We understand that life can throw unexpected curveballs, and sometimes our services may not align with your needs as you originally hoped. As a small business ourselves, Spectora is not able to offer refunds for previously purchased, or unused software. Here is more information on this policy:
Our longer-term contracts are designed to offer a reduced cost in exchange for upfront payment, a trade-off that shifts some of the risk onto you in exchange for a more budget-friendly price. Balancing both risk and the reduced revenue from offering refunds for these contracts would put an immense strain on our resources.
As a small business, every decision we make plays a critical role in keeping our operations afloat. Our revenue is not just about profits; it's about covering essential expenses like bills, staff wages, and improvements to our services. Refunding revenue that has already been allocated could severely hinder our ability to make these necessary investments.
The majority of our expenses for each new customer occur upfront, including costs for onboarding support and website setup. Additionally, ongoing expenses like data storage continue even after an account is canceled.
While we may allow exceptions for accidental purchases at our discretion, we're unfortunately unable to accommodate refunds for market downturns, business setbacks, or unforeseen events. These factors are inherent risks in all businesses and often entail sunk costs during the startup phase.
If a refund request is made after billing has already occurred, we can, at our discretion, only offer a credit for future use, not a retroactive refund. It is the responsibility of the inspector company/inspector to manage their subscriptions, therefore we cannot guarantee a refund for any unintended or accidental subscriptions.
Please take a moment to read our Terms of Use and Subscription Agreement for more information.
Credit Policy and Application
Spectora does not issue refunds for annual subscription charges that have already been processed. Refund or credit requests must be made before the new billing period begins. If a request is made after the billing has occurred, Spectora can only offer a credit for future use, not a retroactive refund. When a credit is applied to your Spectora account instead of a refund, the credit amount will be used to pay for your next annual billing cycle. Credits do not cover charges that have already been processed but will apply to future charges when you return to the service. Once the credit is applied, your subscriptions will be canceled, and the credit will remain available for when you are ready to reactivate your services.
Managing and Viewing Account Credits
Account credits are stored on your Spectora balance and can be viewed under the Billing section of your account. These credits are automatically applied to future payments. Note that credits do not appear on your credit card statement unless a refund is processed back to the card.
Actions After Receiving a Credit
Once you have been granted a subscription credit and your annual subscriptions have been canceled, no further action is required on your part. The credit will remain on your account and will automatically be applied to cover future charges when you restart your subscription.
On a more personal note, we want you to know that we understand the immense courage and sacrifice it takes to pursue entrepreneurship. We spent nearly two years building Spectora before seeing any returns, often enduring financial hardships and depleting our savings along the way.
We empathize deeply with the challenges you face, and we genuinely wish you success in all your endeavors, whether they involve us or lead you down a different path. Success often blooms from resilience, hard work, and the occasional stroke of luck, and we believe in your ability to thrive.
Funding Mechanism for Refunds via Stripe
Refunds processed through Spectora are funded from your connected Stripe account balance. If there is sufficient balance available, Stripe deducts the refund from that amount. If the balance is insufficient, Stripe withdraws the necessary funds from your linked bank account to cover the refund.
To see how to cancel your subscription, click here.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
