Transaction fees are always a contentious topic. The infrastructure that facilitates money moving from account to account costs money and someone has to pay it! Traditionally, most businesses absorb this as "the cost of doing business" and offering a convenient way to pay online.

After many requests, we now offer the ability for you to pass these fees on to your client! There's a few things to weigh before deciding if you want to do this:

  • Profit - you can increase your profit margin without raising prices by having your clients pay the fee for credit/debit card processing.

  • Perception - some clients may feel "nickel and dimed" by an additional fee being adding at the time of making payment.

  • Increased use of cash/check - some clients may not want to pay online because of this fee, instead opting for cash or check payments. You'll have to decide if this is a good fit for your business based on the risks.

This feature is available for inspectors using either Spectora Payments or Square for invoicing. The client will be always be charged 4% on top of their normal fees, which will not appear in your metrics or accounting (IE this is not revenue and you will not be taxed on.)

⚠️ This feature is currently in beta and not widely available for use ⚠️

Enable Passing on Fees

To set up this feature, go to Settings > Payments > check on pass credit card fees to the client.

Once this feature is enabled, a 4% fee will be added automatically when a card is used for payment.

If the client prefers to pay in cash or with check, the fee will not be added to the transaction.

After the inspection is paid, the processing fee will automatically be added as a line on the bottom of the inspection invoice as a Technology Fee. This wording cannot currently be edited.

Enabling this feature will automatically opt your company into using Spectora's new Client Portal.

Learn more about this new feature here!

If you have any questions on this, or other parts of Spectora, write into our chat bubble or email!

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