Passing on credit card fees to clients can be a convenient way to manage processing costs. However, there are situations where you might want to absorb the fees for a particular inspection. Spectora offers a simple way to disable the "Pass-On CC Fees" option for individual inspections, allowing you to have full control over the charges.
Why You Might Want to Disable Credit Card Fees
There are several reasons you may want to cover credit card fees instead of passing them on:
Customer Experience: For high-value clients or special cases, absorbing the fees might enhance client satisfaction and strengthen relationships.
Special Promotions: During a promotional period or special offer, you might prefer to waive the fees as part of an incentive.
Flexible Business Practices: Offering this flexibility allows you to customize your service based on individual client needs.
How to Disable Credit Card Fees on an Inspection
Follow along with the steps below to see how to disable the CC fees on an inspection.
 💡 Quick tip: Click on the video above to expand it in another window. |
Click on the inspection to open the Inspection Details page
Click "More" in the top right corner
Click "Disable Pass on CC Fees" in the dropdown menu
❇️ Pro-tip: If you need to re-enable these fees for any reason, prior to receiving a payment, you can follow the same steps above, then click "Enable Pass on CC Fees."
Frequently Asked Questions
Why is the "disable pass on CC fees" option not showing in the dropdown menu?
If a partial payment has already been made for the inspection, you will not be able to disable passing on the credit card fees.
The "disable pass on CC" fees option will only show up if the inspection has not received any payment.
Can I turn off the CC fees permanently for a specific client?
Unfortunately, there is no way to permanently disable the fees for a specific client. You will need to follow the steps above to disable the fees on each individual inspection that the client books.
Note: Disabling the fees on a one-off inspection does not disable the CC fees for future inspections or clients.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
