If you're using Spectora Payments, you can easily issue refunds on the Inspection Details page. In this article, we'll go over how to issue a full refund.
*Note: Refunds can only be processed through Spectora if the original payment was made through Spectora. Credit card payments and ACH payments can be refunded directly through Spectora. External payments like cash or check will need to be refunded outside of Spectora.
How to Issue a Refund in Spectora
If you need to issue a full refund to a client, you can do so in just a few steps. In this section, we'll show you how to issue a full refund to your client.
Click on the inspection to open the Inspection Details page
Click the 3 dots in the Fees & Payments box
Click "Edit Fees & Payments"
Click "Refund"
Verify the refund amount
Click "Issue Refund"
Frequently Asked Questions
How long does it take for the funds to go back to the client's card?
This depends on their banking institution. Typically, they will receive the funds in their account in about 3-5 business days.
My client paid with a check. How can I refund them?
Since they did not pay through Spectora Payments with a credit/debit card or by bank transfer, you'll need to refund them outside of the software. You can choose to refund them however you'd like - cash, Venmo, Zelle, etc.
If I cancel an inspection that has already been paid for will the client automatically receive a refund?
No, the system does not automatically issue refunds for canceled inspections. You'll need to issue the refund before or after canceling the inspection.
I made a mistake with the refund/I refunded the wrong amount. Can I cancel or stop the refund?
Unfortunately, we are not able to stop or cancel a refund once it has been initiated. You'll need to reach out to your client to make a new payment.
My payout is less than what it was supposed to be - what's going on?
When issuing a refund, Stripe will attempt to take the funds from any in-progress payouts in your Stripe account. For example, if you were recently paid $500 for an inspection but were refunded $200 to a different client, your payout would be $300 instead of $500.
If you do not have any payouts in your Stripe account, the refund will be deducted from your connected bank account.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
