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How to Report a Bug

Telling us about Bugs, Error Codes, Problems, Issues

Support Team avatar
Written by Support Team
Updated over a week ago

Help us help you!  Give us as much info as possible! Pictures, Videos, Error Codes, what you were trying to do... everything!

Software is hard to talk about. We usually need to recreate the issue on our end to have a chance at solving it.  And we need your help with that!

The best way to report a bug is to take a screenshot on your mobile device or on your desktop and show that to us. Often it is very hard for us to replicate issues on our end, and we want to see what you're seeing!  



How to Report an App/Mobile Bug

  1. Click the chat bubble icon

  2. Click "Send us a message"

  3. Click "My request is not urgent"

  4. Click "I would like to report a bug"

  5. Click "It is happening on the mobile app"

  6. Describe the issue you're having - include as much info as possible!

  7. Let us know which app and device you're using

  8. Tell us how often you're seeing this bug come up

  9. We may need additional information, so you'll be directed to our chat team. Include any screenshots or screen recordings of the issue you're experiencing. This will help us narrow down the cause of the bug.


How to Report an Web Bug

  1. Click the chat bubble icon

  2. Click "Send us a message"

  3. Click "My request is not urgent"

  4. Click "I would like to report a bug"

  5. Click "It is happening on the web"

  6. Describe the issue you're having - include as much info as possible!

  7. Let us know which app and device you're using

  8. Tell us how often you're seeing this bug come up

  9. We may need additional information, so you'll be directed to our chat team. Include any screenshots or screen recordings of the issue you're experiencing. This will help us narrow down the cause of the bug.


Not sure how to take a screenshot or screen recording? We've got you covered!


Please keep in mind that we have thousands of users, each with different devices, operating systems, programs, and environments. Often bugs are only being experienced by a few people - we need your help to narrow down all the factors and get it fixed for you!


If you have any questions or feedback, write into our chat bubble or email support@spectora.com!

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