If you're encountering issues with the Spectora V9 (legacy) app, such as crashes, slowness, or sync-related problems, this guide consolidates key information to help you troubleshoot and resolve them.
Understanding Save, Sync, and Force Sync
Understanding Save, Sync, and Force Sync
The Spectora mobile app relies on "Save" and "Sync" functionalities to ensure your data is securely stored and accessible across devices.
These buttons can be found on the inspection details on your mobile app, below the report name.
Here's what each term means:
Save
Save
The Save button stores your work locally on your device.
When you tap Save, the App will find all 'new information' since the last time you saved and send it to the Web. If it's the first time you tap Save, then everything you have completed so far will be sent to the Web.
Troubleshooting Tip: If are in an area with poor cell service, all of your data might not save. It this is the case, tapping Save again may not do the trick and you may have to use the Force Sync All Data button. Continue reading for more details.
Sync
Sync
The Sync button transfers locally saved data to the Spectora cloud so you can access it from other devices or the web app.
When you tap Sync, the app will send any new information from the app to the web, and it will pull down any new information from the web to the app. This is useful on multi-inspector jobs:
Inspector A: Save - gets information to the web
Inspector B: Sync - gets information to the web & pulls down Inspector A's information
Inspector A: Sync - pulls down Inspector B's information
Troubleshooting Tip: Our "Sync Lock" feature prevents two inspectors from syncing to the same inspection simultaneously to avoid overwriting.
We time-stamp comments to ensure the most recent edits stay saved.
This means if two inspectors edit the same comment, the system will look at the timestamps and the most recently comment edit will 'win' and overwrite the other. Additionally, if you make a more recent edit on the web editor and then sync again, those changes will be pulled down and overwrite the same comment on your app.
Force Sync
Force Sync
The Force Sync is stronger sync action that pushes data from your mobile app to the web, often resolving sync conflicts or issues.
Troubleshooting Tip: The same rules apply here as for the Sync option, most recent edits in a particular comment will overwrite another!
To find this, select the More Options inspection page on the app, below Save & Sync
Common Issues and Solutions
Common Issues and Solutions
App Crashes During Save or Sync
Cause: App crashes during sync can happen due to large amounts of data, poor internet connectivity, or outdated app versions.
Solution:
Ensure your internet connection is stable.
Reduce the number of large files, such as images, in a single inspection. Consider syncing smaller batches.
Clear the app cache or restart your device.
App Slowness or Crashes
Cause: Slowness or crashing may be due to low device storage, high memory usage, or outdated app versions.
Solution:
Check your device's available storage and free up space if needed
Restart your device to refresh its memory.
Close other apps running in the background.
Use Force Sync to resolve potential conflicts (see instructions below).
Force Sync to Resolve Issues
If syncing doesn’t work or you're missing data on the web:
Open the Spectora mobile app.
Navigate to Settings > Force Sync.
Wait for the app to complete the process. This may take longer than a standard sync if large files are involved.
Check the web app to confirm data has synced successfully.
Preventing and Resolving Crashes During Picture Capture
Preventing and Resolving Crashes During Picture Capture
If your app crashes while taking pictures:
Cause: This issue typically occurs due to:
Insufficient device storage.
High-resolution images consume excessive memory.
Solution:
Lower the resolution of images in your device's camera settings.
Regularly sync data to free up app memory.
Restart the app after experiencing a crash.
Tips for Avoiding Sync Issues
Tips for Avoiding Sync Issues
Sync Frequently: Regularly sync your data to avoid accumulating large unsynced files.
Stay Connected: Use a stable Wi-Fi connection during sync operations.
Avoid Simultaneous Logins: If you're logged into the same account on multiple devices, sync conflicts might occur. Sync from one device at a time.
When to Contact Support
When to Contact Support
If you’ve tried all the troubleshooting steps and are still experiencing issues, reach out to Spectora Support with the following:
Your device type (e.g., iPhone 12, Samsung Galaxy S20).
The app version you're using.
A detailed description of the issue (e.g., when it occurs, any error messages).
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
