You can talk to our awesome Client Success Team whether you have a question, feature request, or want to report a bug. You can easily access our chat bubble to talk with the team through your app or on the web! In this article, we'll show you how to find and use the chat bubble.
Chatting in From the Web
If you're working on a report or setting up your Spectora account, our team is just a click away through the chat bubble in your web browser. Do you have questions or need assistance? We're here to help without interrupting your workflow. Follow along with the steps below to see how to chat from the web.
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Click the green chat bubble in the bottom right corner of your screen
Click "Ask a question"
Enter your question in the text box
Click the arrow button or use the "Enter" key on your keyboard to send your message
To close the chat bubble, click the down arrow button
Chatting in From the App
When you're on an inspection and need help, it's super convenient to reach out to our team right through your Spectora app! See how to chat with our team directly from the app with the steps below.
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Tap the 3 lines in the top left corner of your app
Tap "Help" to open the chat bubble
Tap "Messages"
Tap the paper & pencil icon to start a new chat
Tap "Start a chat"
Enter your message and tap "Send"
To close the chat, tap the X in the top right corner
You'll still be able to see responses from our team at the bottom of your app screen
Additional Resources in the Chat Bubble
Beyond connecting with our team directly, our chat bubble serves as a gateway to a wealth of additional resources, all conveniently accessible with just a click. Whether you're seeking helpful articles, instructional videos, or FAQs to address common queries, it's all there at your fingertips.
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You can search our Article Center by clicking on the "Help" icon or the "Search for help" bar
You can submit a feature request to our team
You can also view our YouTube Channel
How to Disable the Chat Bubble
If you'd prefer not to have the chat bubble available, you can disable it in your account settings.
🔴 Note: This will disable the chat bubble. You will not be able to contact tech support, get warnings for undelivered emails/texts, receive notifications about your account, or hear about new features from our team.
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Click "Settings"
Click "User Options"
Click "Disable All Chat Functions" to check the box
Frequently Asked Questions
How do I clear out messages/notifications?
To clear the notification for your messages, you'll need to tap into each one that has a red dot. This will mark the message as "read" and remove the notification.
I have a lot of notifications, is there a way to mass-clear them?
Unfortunately not! Each message will need to be opened individually to clear the notifications.
I don't like having all of these notifications on my phone, how do I turn them off?
You can either disable the chat function on your account or change your notification preference to email. Click here to see how to change your notification preference.
Is there a way to move the chat bubble? It's blocking the button I need.
Unfortunately, there's not a way to move the chat bubble! The best option would be to disable the chat bubble in your app or on your web account temporarily to remove it.
How do I close the chat bubble? I don't want to see the pop-up messages right now.
To close the chat bubble in your app, tap the X in the top right corner
To close the chat bubble on the web, click the down arrow in the bottom right corner
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
