There may be times when you want to turn off the automated emails & texts that go out to your clients and agents. This could be because you're not ready for them to receive the confirmation notice while you're finalizing details, or because you're making changes to the inspection details and don't want them to receive numerous emails & texts during that time.
Whatever the case may be, you can easily disable the notifications while scheduling the inspection and after it is scheduled. We'll walk you through how to disable these notifications in both scenarios.
Disabling Notifications During Scheduling
Disabling Notifications During Scheduling
In this section, we'll walk you through how to schedule an inspection with notifications disabled.
Click "+New Inspection"
Fill out the scheduling form as normal
Click "Disable Automated Notifications" under the Miscellaneous section
Click "Save Inspection"
The newly scheduled inspection will have a banner at the top stating the notifications are disabled
Disabling Notifications on Scheduled Inspections
Disabling Notifications on Scheduled Inspections
In this section, we'll show you how to disable the notifications on an already-scheduled inspection.
Click on the inspection to open the Inspection Details page
Click "Disable All Notifications" in the Internal box
You will then see a banner at the top stating the notifications are disabled
Disabling Actions on an Inspection
Disabling Actions on an Inspection
If you're using Actions as part of Spectora Advanced, you can easily disable any action on an inspection. Follow along with the steps below to see how to disable an action.
Click on the inspection to open the Inspection Details page
Click "View All Inspection Actions" at the bottom of the Inspection Details page
Click on an actions group to open it
Click the toggle to the left of the action you want to disable
Click "Disable"
Enabling Notifications on Scheduled Inspections
Enabling Notifications on Scheduled Inspections
If the inspection was confirmed at the time of scheduling, but notifications were disabled, you'll want to be sure to click "Turn On & Requeue Notifications" in the orange banner box. Turning on and re-queuing the notifications tells the system to start your emails and texts from the very beginning; meaning your confirmation email/text will go out first as if notifications were never disabled.
If the inspection was not confirmed at the time of scheduling, you would want to click "Confirm and Send Notifications" so your confirmation email/text goes out to the client and agent. This starts your notifications from the beginning of their usual queue.
❇️ Want to know more about unconfirmed inspections? Click here! ❇️
Frequently Asked Questions
Frequently Asked Questions
Can I turn off all future actions on an inspection/report that has already been published?
Yes! You can use the "disable notifications" option in the Internal box to turn off all actions.
To turn off a single action, use the "Disabling Actions" steps.
I disabled notifications, but my actions still went out. What happened?
Your actions may have the "send even when notifications are disabled" setting turned on. Click here for more information.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
