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Changing Notification Type for Undelivered Texts and Emails

How to send notifications for communication failure straight to your inbox instead of a chat

Support Team avatar
Written by Support Team
Updated over a week ago

When an email or text doesn't get delivered in Spectora, we automatically send you a chat notification.

If you're missing those notifications or would prefer that we email you instead, check out these steps to change your notification settings!

1. Go to Settings > Business Tools > Internal Communication.

2. The default is set to an In-App Message. Select Email instead and enter your preferred email address for notifications.

Email and text failure notifications will now go straight to your email inbox!

If you have any questions or feedback on this feature, or other parts of Spectora, write into our chat bubble or email!

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