Notifications are vital in modern technology for their ability to provide real-time updates, enhance user experience, increase engagement, offer personalized interactions, boost productivity, facilitate communication and collaboration, and drive marketing and customer engagement. They keep users informed, prompt interaction, improve efficiency and contribute to effective communication across various digital platforms.
For Spectora, these notifications keep company admins and team members informed of the most important parts of the inspection process - communication (emails & texts) and payments. In this article, we'll walk you through what these communications look like and how to enable them for your staff.
What Notifications Do Company Admins Receive
Company admins automatically receive all notifications related to payments and communication (emails and texts) delivery failures. These notifications help company admins keep track of which payments are processing, which have failed to process, and which emails or phone numbers may need correcting for clients or agents.
How Notifications Are Delivered
Each notification type (payment and communication) can be set to either Email notification or In-App notification. Email notifications will be delivered to the email addresses listed for that notification type. In-app notifications are sent via the green chat bubble.
In-App Notifications
In-app notifications will show through the green chat bubble. These notifications will contain a link to the affected email or inspection.
Email Notifications
Email notifications will be sent to the inbox of the company admins. These notifications also contain a link to the affected email or inspection.
How to Enable Admin Permissions
If you want your inspector or support staff member to automatically receive these in-app notifications, you will need to grant them admin permission first. Admin permission is directly tied to these communications.
 💡 Quick tip: Click on the video above to expand it in another window. |
Click "Settings"
Click "Team"
Enable the "Admin" permission for your team member by checking the box
How to Set Up Internal Notifications
Once you've enabled admin permissions for all necessary team members, you can decide how you want to set up your notifications. As mentioned, both notification types can be set to either in-app or email notification. In-app notifications will only go to company admins. Email notifications will be sent to the emails listed for that notification type. In this section, we'll show you how to set up these notifications.
 💡 Quick tip: Click on the video above to expand it in another window. |
Click "Settings"
Click "Payments"
Select "In-App" or "Email" from the dropdown menu
In-app messaging will automatically send to all company admins
For email notifications, you can enter the emails of your company admins
Click "Internal Communication"
Select "In-App" or "Email" from the dropdown menu
In-app messaging will automatically send to all company admins
For email notifications, you can enter the emails of your company admins
Frequently Asked Questions
I don't want my inspectors to be listed as admins, but I need them to receive notifications for payment failures. How can I do this?
You'll need to set your Payment notifications as "email" instead of in-app messaging.
Why are admins the only ones who receive in-app messages for payments/communications issues?
These types of issues are typically handled by office staff rather than the inspector themself. Your office staff are more than likely the ones booking appointments, monitoring payments, and communicating with clients/agents. Because of this, they are usually admins so they can see all parts of the business.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
