Pictures and videos of troubleshooting items are very helpful for us to efficiently help and fix troubles. 

For iPhones & iPads: Simultaneously press the Home and Lock buttons. 

For androids phones & tablets: Hold power and volume down buttons.

On Computers, the button shortcuts are different for each set up, but we use the Cloud App  and  Skitch  when we send you pictures and videos, and they both are great products. 

How to Use Skitch to Take a Screenshot

Once you download Skitch and open it, you'll have a little arrow/feather icon at the top of your screen.

After you take the screenshot, you can simply copy and paste it into the chat window or an email!

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