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How to Troubleshoot Missing ISN Inspections
How to Troubleshoot Missing ISN Inspections

Here are all the reasons your ISN inspections might not be showing up in Spectora.

Support Team avatar
Written by Support Team
Updated over a week ago

Occasionally, you may find that an ISN inspection is missing from your Spectora account. This can happen for a few different reasons. Here are the main reasons why ISN inspections might not be showing up in Spectora.

No Footprint for the Inspection

ISN exposes data for integrations via "footprints".  If the inspection in question doesn't have a footprint, Spectora can't see it.  The import log (detailed above) will show you what footprints we can see for each inspector.

You can also confirm that a footprint exists in ISN > Inspections > My Footprints:

If you don't see a big green "YES" under the column "Footprint Exists?" then you'll have to create a footprint for the inspection.

ISN also has settings to automatically create footprints for each inspection. For help with this, contact ISN support.

*Note: Some inspection software vendors like Horizon and TapInspect delete your footprints after they import the inspection. If you're seeing footprints disappear, disable your other software's ISN integration.

Inspection Types are Not Set to Import

ISN's system has a number of "inspection types" that you set up in your Company Settings area:

When you set up the ISN integration in Spectora, you'll choose which inspection types get imported (and which Spectora templates get added).  These are in the ISN Integration Wizard in Settings > Integrations:


If you're not seeing certain inspection types, re-run the ISN Setup Wizard and set all your inspections to import.

Note: You can set multiple templates to import for any given inspection type by just checking multiple boxes!

Inspector API Keys

Each inspector has their own API keys within ISN that uniquely identify them. As a company administrator in ISN, you'll go to Admin > User Administration and login as each inspector to find their API keys (Settings->My Access Keys):

You'll enter these for each inspector in Spectora's ISN Integration Setup:


If inspections for a particular inspector aren't importing, double-check their keys.

Note: If you change your company name in ISN (and therefore ISN Company Key), you will need to re-input all your inspector keys as they will have changed.

Inspector Email Addresses

Each inspector in Spectora must use the exact same email address as they do in ISN. If you're seeing all your inspections mis-assigned to the primary inspector, double-check the email addresses and make sure they are identical in both systems! If you use multiple email addresses in ISN, the first email address used there must be the same email the inspector uses in Spectora.

Incomplete Address

Our system requires a street address and zip code to import the inspection.  We try to lookup missing zip codes, but if that fails the inspection will not import.  You can avoid this issue by including a zip code on every inspection in ISN.

Canceled Inspections Are Still Showing Up

Because ISN destroys footprints for canceled inspections, we have to do deeper queries to find out if an inspection has been scheduled. We do this once an hour (on the hour).

This means it can take up to an hour for your inspections to be removed from Spectora after being canceled in ISN.

Why does this happen? Canceled inspections aren't as readily available via ISN's API, so we have to do a deeper query. We do this once an hour (on the hour); let us know if you still see a canceled inspection in Spectora more than an hour after canceling it in ISN!

Troubleshooting: Manually Pull From ISN

Once you've addressed any issues with your ISN integration, you can manually pull in your ISN data with this button:

Only hit it once per inspector! It may take a few seconds to retrieve your ISN data.

If you have any questions or feedback, write into our chat bubble or email!

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