ISN reinspections can be done in one of two ways: scheduling a new inspection or rescheduling the original inspection. Each one allows you to ensure the reinspection report is available in ISN for your client. In this article, we'll show you both!
Scheduling as a New inspection with a Reinspection Service Type
First, you'll need to create a new service type in ISN for "Reinspection." Then you'll need to set the service to be mapped in Spectora so it imports correctly. Let's go over those steps first:
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In your ISN account, click "Settings"
Click "Office Settings"
Click "Services & Packages"
Click "Add Service"
Create your Re-Inspection service type
Click "Save"
In your Spectora account, click "Settings"
Click "System Integrations"
Select a template so your Re-Inspection Service can be mapped and imported
Note: You do not need to use this template, the system just needs a template selected to import this service type.
Schedule a new inspection as normal in ISN using the Re-Inspection service type
The inspection will be imported with a blank report as usual.
Now that we have our new service created, our template mapped, and our new inspection appointment, we're ready to create a reinspection report.
 💡 Quick tip: Click on the video above to expand it in another window. |
Locate the original inspection in Spectora
Click the three dots next to the report you will re-inspect.
Click "Reinspection Report"
Enter the address of the newly scheduled inspection you would like the report to be added to
Click on the inspection
Select your defects by clicking "Select Visible Defects" or checking which defects you want to inspect.
Once your defects are checked, click "Copy Report To Inspection"
And you're done! You now have a new appointment in ISN and Spectora for the reinspection as well as a reinspection report. Once you've finished the reinspection report, you can publish it to ISN as normal.
Rescheduling an Existing Inspection
If you'd prefer to reschedule an existing inspection instead of creating a new service, you can certainly do so.
It's important to note that an inspection rescheduled in ISN does not automatically update in Spectora! You will need to click the "Update from ISN" button on the Spectora inspection to receive the new information.
 💡 Quick tip: Click on the video above to expand it in another window. |
In your ISN account, click "Inspections"
Click "Scheduled Inspections"
Locate the inspection in your list and click the pencil icon to edit it
Click "Inspectors/Date & Time"
Select the new date and time
Click "Save Inspection"
Locate the inspection in your Spectora account and click "Update from ISN"
To create the reinspection report, click the 3 dots next to the report name
Click "Reinspection Report"
Enter the address of the inspection to search
Click on the newly rescheduled inspection
Click "Select Visible Defects" to select all defects listed in the original report
Or simply check the specific defects you want to reinspect
Click "Copy Report To Inspection"
You'll see your newly created reinspection report in the "Reports" box of the inspection
Once you've completed the reinspection report, click "Publish to ISN" as normal
That's it! Now your client can see the original report and the reinspection report all in one place.
✨ Pro-tip: If you're ever not sure if an inspection is scheduled in ISN or Spectora, here's a quick way to tell! An ISN inspection will have the "Publish to ISN" button, whereas a Spectora inspection will not.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
