Thinking about returning to Spectora? Resubscribing is easy and allows you to pick up right where you left off, with all your data and settings intact. Whether you're coming back after a brief hiatus or just want to give Spectora another try, we'll guide you through the simple steps to reactivate your account and continue using our powerful tools to manage and grow your inspection business.
If your account becomes inactive due to subscription cancellation or payment lapses, Spectora ensures that all your data remains preserved. Reactivating your account allows you to regain seamless access to your data and continue where you left off without any loss.
Additionally, your existing templates and settings will remain intact, ensuring a seamless transition back to using your account.
In this article, we'll walk you through the resubscription process and what to expect when you return to Spectora.
✨ Keep in mind this only applies to software subscriptions. For web hosting/products or Advanced you'll need to reach out to the team on the bubble or email us at support@spectora.com
Resubscribing Through Your Dashboard
The easiest way to resubscribe is by using the "Subscribe" button on your Dashboard. This will allow you to set up a brand-new subscription. In this section, we'll show you how to resubscribe via the Dashboard. If your subscription is still active but canceled, you may see a "Resume" button instead. Clicking this will reactivate your subscription immediately. If your subscription has been canceled, it will remain active until the listed end date (e.g., 6/12/25). Before this date, you can click the 'Resume' button to reactivate it.
To reactivate an inspector under your account, navigate to Settings > Team, enable the option to “Show Inactive Inspectors,” and click the circular arrow icon next to the inspector’s name. Add the subscription for the inspector and select the credit during the setup process to avoid additional charges.
 💡 Quick tip: Click on the video above to expand it in another window. |
Click the green "Subscribe" button on the right side of your Dashboard
Select which subscription you would like to purchase
Click "Subscribe Now" below the subscription you want to purchase
Enter your credit card info
Click "Pay"
Resubscribing Through Your Billing Page
If you do not see a "Subscribe" button on your dashboard, don't fret! You can easily resubscribe through your Spectora Billing page. Follow the steps below to see how to resubscribe through Billing.
 💡 Quick tip: Click on the video above to expand it in another window. |
Click on your name in the top right corner of the dashboard
Click "Billing" in the dropdown menu
Click "Subscriptions"
Click "Subscribe now"
Select which subscription you would like to purchase
Click "Subscribe Now" below the subscription you want to purchase
Enter your credit card info
Click "Pay"
Managing Your Payment Method
To update your payment details:
Log into your Spectora account.
Click on your name in the top right corner.
Select 'Billing' from the dropdown menu.
Under 'Payment Methods,' remove any outdated cards by clicking 'Remove.'
Add a new card by clicking 'Add New Card.' Once your new payment method is added, your subscription can be resumed, and billing will be processed.
Note: Inspectors are not able to submit manual payments, so there is no way to submit an overdue payment directly. If your payment is overdue or your automatic payment has failed, please contact our support team via the chat bubble or email support@spectora.com for assistance.
Rest assured, your data is safe and will be fully accessible once your account is reactivated, ensuring a seamless transition back to Spectora.
Applying Credits to Your Subscription
If you have a credit on your account, it will automatically apply to your next renewal. The credit will cover the cost partially or fully, depending on the amount.
This includes retaining all your templates and settings, so you can pick up exactly where you left off.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
If you are unable to log in, ensure you are using the correct email and password. Use the "Forgot Password" option to reset your password if needed.
