Security offers are part of Fixle Protection Products — a set of optional services available to your clients through the Spectora Client Portal.
When clients complete their inspection and access their report, they may see an option to explore home security solutions. If they choose to opt in, Fixle connects them with a vetted security partner.
If you're looking for a broader overview of Fixle Protection Products, see Fixle for Inspectors: Overview.
What is Fixle?
Fixle is a client-facing platform that Spectora developed to support what happens after the inspection. It's designed to take pressure off clients and agents in the post-inspection window, reinforcing the trust you've already built. The inspection stays at the center; Fixle provides support to create easier closings and happier agents.
How Security Fits Into the Client Experience
Fixle Protection Products exist to bring structure to a moment that is often chaotic for clients: the stretch between inspection and closing.
Security is one of three categories in that offering:
Security — monitored protection and smart home options for their new home.
Insurance — helps buyers secure coverage before closing, or update existing coverage. See Insurance Offers by Fixle: Overview for Inspectors.
Warranty — covers repair and replacement of major systems and appliances. See Warranty Offers by Fixle: Overview for Inspectors.
These are presented in the Client Portal as optional resources. Clients choose whether to engage with any of them. Your inspection report and your workflow are not affected.
How This Differs from the Previous Secure24 Integration
Spectora previously offered a direct Secure24 integration that inspectors could opt into and manage themselves. That integration is still available and nothing about it is changing. The Fixle offer simply adds a new path alongside it.
Here is how the two work together:
| Previous Secure24 Integration | Fixle Protection Products |
Setup | Inspector opts in and configures the integration in Settings > Integrations | Automatically enabled for all US customers — no setup required |
Lead submission | Inspector submits leads manually or via auto-submission by service type | Clients initiate contact themselves through the client portal |
Opt-in model | Inspector submits the lead; client receives an opt-out email after the fact | Clients must actively request contact before any information is shared |
Inspector involvement | Inspector actively manages lead flow and can disable per-inspection | Inspector has no action to take — the offer appears in the client portal automatically |
Compensation | Inspectors earn commission from Secure24 based on security installs | Inspectors earn $200 directly from Secure24 per completed installation, which also contributes to Spectora Rewards points |
The most important structural difference: under the old model, lead submission happened first and clients could opt out afterward. Under Security Offers by Fixle, clients opt in before any contact occurs.
If you have the legacy Secure24 integration enabled, your existing setup and terms with Secure24 remain in place.
How the Security Offer Appears to Clients
Security options appear in the Spectora Client Portal in several places. Here is how the experience works:
"Moving is Hard" Card: A card at the bottom of the client portal dashboard reads: "Moving is hard. We partnered with trusted brands to make it easier." Clicking it opens the same Protection Products view, including security options.
Special Offers Tab: A dedicated tab in the client portal allows buyers to revisit Protection Products at any time — even if they initially declined.
For more details on how clients experience the opt-in flow across all Protection Products, see Understanding Client Opt-In for Fixle Protection Products.
What the Client Opt-In Experience Looks Like
Before any security provider can contact a client, they must explicitly request to be contacted.
Here is what that means in practice:
The client sees the Secure24 security option in their client portal
They click Learn More, which opens a pop-up with their contact information pre-filled
They review their details, confirm they consent to being contacted, and click Submit
Secure24 then reaches out to understand their needs and help determine the best option for their new home
There is no automatic outreach. There is no passive sign-up. The client is always in control of whether they hear from anyone.
Who the Security Partners Are
Secure24 is the security partner available through Protection Products powered by Fixle at launch. If a client chooses to request information about home security, Secure24 is the provider they will hear from.
What This Means for You as an Inspector
Your workflow does not change.
Security offers, like all Protection Products powered by Fixle, is automatically enabled in your Spectora account for US customers starting April 7. You do not need to set anything up, promote anything to clients, or explain the feature during your inspection.
You are responsible for:
Completing your inspection as you normally would
Delivering your inspection report through Spectora
You are not responsible for:
Explaining Fixle Protection Products to your clients
Following up on whether a client engaged with security
Resolving any issues between a client and a security provider
If a client has a complaint about a warranty provider or their post-opt-in experience, direct them to support@fixle.com rather than attempting to intervene on their behalf.
How Security Offers Connect to Spectora Rewards
Beginning April 7, 2026, when a client completes a security installation through Secure24, that installation is tracked for Spectora Rewards.¹
Here is what that means right now:
When a client completes a security installation, you earn $200 directly from Secure24
That installation also contributes to your Spectora Rewards points automatically — no action required on your part
You will not be able to see Rewards points yet — the full rewards portal launches later this year
All eligible engagement earns 2x points through June 30, 2026
Participation in Spectora Rewards is optional. When the rewards portal launches, you will have the choice to opt in and access everything that has been tracked on your behalf.
Client Protections
What does the Spectora Partner Promise cover?
Secure24 has agreed to the Spectora Partner Promise.
Under the Partner Promise, Secure24 must:
Only contact a client who has explicitly requested to be contacted
Be transparent about who they are and why they are reaching out
Honor the specific purpose for which consent was given — no bait-and-switch
Provide clear opt-out mechanisms in every communication
Comply with CAN-SPAM, TCPA, and all applicable laws
What happens if a security partner violates these standards?
Spectora conducts routine reviews of all partners. If a partner is found to be violating the Partner Promise — or if Spectora receives multiple complaints — Spectora works with them to correct the behavior or removes them from the network.
How can a client opt out after opting in?
Opt-out must be handled directly with Secure24 via text, email "unsubscribe" or phone. If a client reports that contact continued after opting out, that may be a Partner Promise violation. Contact support@fixle.com with the inspection address and details so the issue can be escalated and reviewed.
Frequently Asked Questions
Does my client have to opt in to security offers to see their inspection report?
No. The inspection report is always accessible in the Client Portal. Protection Products powered by Fixle — including home security — are optional and do not prevent access to the inspection report or any other documents.
What happened to the previous Secure24 integration?
Nothing has changed for inspectors who have the legacy Secure24 integration enabled. That integration can continue to run alongside Protection Products powered by Fixle — your existing terms with Secure24 remain in place. The Fixle experience simply adds another path for clients to connect with Secure24 through the client portal if they choose to.
Can I disable security without turning off all Fixle features?
No. Protection Products powered by Fixle — insurance, warranty, and security — are enabled together as a group. Inspectors do not have the ability to toggle individual Protection Products off. If you have a specific concern about this for your account, contact support@fixle.com
What do I do if my client complains about being contacted by a security company?
First, confirm whether the client opted in through the Spectora client portal. If they opted in and are experiencing unwanted contact, or if they opted out and contact continued, this is a Partner Promise concern. Contact support@fixle.com with the inspection details so the issue can be escalated and reviewed.
Does opting in affect my Spectora Rewards earnings?
Eligible engagement with Protection Products is tracked and contributes to Spectora Rewards points. No action is required on your part. Points accumulate automatically beginning April 7, 2026, and will be redeemable when the full Spectora Rewards portal launches later this year.¹
¹ Offer valid on eligible Fixle Protection Product engagements from April 7, 2026 through June 30, 2026. Points will accumulate automatically during this period and will be available once the Spectora Rewards program launches. Spectora reserves the right to modify or discontinue promotional offers at any time.