Starting April 7, 2026, Security Offers by Fixle is the standard way for your clients to connect with Secure24 for home security through the client portal. If you previously opted into the Secure24 Integration, your clients may now have access to both experiences. 🔐
This article explains how the two differ so you know what your clients will see.
⚠️ Legacy Feature: The Secure24 Integration is no longer available to new users. If you already have it enabled, you can continue using it as usual.
What are Security Offers by Fixle?
Through Security Offers by Fixle, inspectors receive $200 for every home security system installed from clients who opt in through the client portal. Qualifying client portal installs also contribute to Spectora Rewards points. Points will be visible and redeemable when the full Spectora Rewards program launches later this year. This option is:
Client-driven - Clients submit their information and opt in themselves through the client portal
Automatic - No setup required. The offer appears in the client portal for all US customers
Easy - As an inspector, you do not need to submit client information or discuss the offers
Paid out through Secure24 - Inspectors receive a $200 payout directly from Secure24 per completed installation. Qualifying installs are being tracked toward Spectora Rewards.
How does it work?
Security offers are automatically enabled for all US customers. Clients will see the offer in their client portal when they view their report and will have the option to opt-in to receiving additional information from Secure24 if they choose. No action is required from you.
For a full overview, see Security Offers by Fixle: Overview for Inspectors.
What is the Secure24 Product Integration (Legacy)?
The Secure24 Product Integration is a legacy feature that is no longer available to new users. Through the product integration, an inspector receives $200 for every home security system installed by a referred client. Client-engagement on the Secure24 integrations is being tracked towards Spectora Rewards. Points will be visible and redeemable when the full program launches later this year.
This option is:
Inspector-driven - Inspectors submit client information to Secure24 on their behalf. Clients are opted in by default and can opt out whenever they want.
Customizable - Inspectors have a few options for how to present the offer and funnel leads to Secure24
Portal-independent - The offer is communicated through verbal conversations at the inspection or via separate emails, not through the client portal
Paid out through Secure24 - Payments come directly from Secure24 and are not trackable through the Spectora dashboard
How does it work?
Inspectors with an active Secure24 integration can automatically or manually forward client leads to Secure24 when a report is published. Offer settings can be enabled on a service-level under Settings > Services + Fees. General integration settings - including the Secure24 email template and the option to disable the integration - are available under Settings > System Integrations > Secure24.
Troubleshooting Email Notifications
Why Secure24 Leads May Not Send Automatically
Automatic lead sending will not occur if:
The Secure24 option is not enabled for the services used in the inspection.
The "Send lead to Secure24 upon publishing" option is turned off. To resolve this:
Ensure Secure24 is enabled for each relevant service under
Settings > Services + Fees.Verify that the auto-send option is active at the time of scheduling or publishing. If it was off, you’ll need to send the lead manually.
Locating and Managing Secure24 Emails
Secure24 emails are managed through the Secure24 integration settings, not under standard Automations. To access them:
Go to
Settings > System Integrations > Secure24.Open the Secure24 integration to review and manage settings.
Managing Secure24/ADT Outreach
Stopping ADT/Secure24 Calls
If your client is receiving outreach from ADT/Secure24, it is likely due to the Secure24 integration being set to "Send leads upon publish." Here’s how to stop it:
Client Opt-Out: The client can use the opt-out link provided in the Secure24 email they received. Clicking this link will stop future outreach.
Switch to Manual Integration:
Navigate to
Settings > System Integrations > Secure24.Change the method from "Automatic" to "Manual" to prevent automatic lead sending upon publishing.
Opting Out on Behalf of a Client
If authorized, you can initiate the opt-out process for a client by locating the Secure24 email and using the opt-out link within it.
Disabling the Secure24 Integration
To completely disable the Secure24 integration:
Go to
Settings > System Integrations.Turn off the Secure24 integration. Note that this is separate from the Partnerships setting, which does not affect Secure24 emails.
If you have any questions or feedback, write in to our chat bubble or email support@spectora.com!
