Fixle Protection Products are available to clients through the Spectora client portal. This article explains what opt-in means, what it looks like for clients, and where you can see opt-in activity on your end.
What is Fixle?
Fixle is a client-facing platform that Spectora developed to support what happens after the inspection. It's designed to take pressure off clients and agents in the post-inspection window, reinforcing the trust you've already built. The inspection stays at the center; Fixle provides support to create easier closings and happier agents.
What Does Opt-In Mean?
When a client opts in to a Fixle Protection Product (Insurance, Security, or Warranty), they are actively choosing to be contacted by a vetted Fixle partner about that service only.
Opting in is always the client's decision. It is never required to access their inspection report or any part of the Client Portal.
If a client does not opt in, nothing happens. No partner receives their information, no outreach occurs, and their experience in the client portal continues as normal. They can revisit Protection Products at any time if they change their mind.
Where Can I See Opt-In Activity?
You can view client engagement from the Inspection Details page in your Spectora account.
What is visible to you:
Which Fixle Protection Products the client opted into
You will see "Client Engaged" on each section they opted into
What is not visible to you:
The specific partner your client was matched with
Any communications between your client and a Fixle partner
Whether your client received or accepted a quote
What Does Opt-In Look Like for the Client?
Clients encounter Fixle Protection Products at several points in the client portal experience. The first prompt appears after they complete their agreements and payment before they access their inspection report.
When a client opts in, they are consenting to be contacted by a vetted Fixle partner about the service they selected. They agree to receive a combination of email, calls, and/or texts. If a partner is unable to reach them over a certain period of time, contact stops. At any point, if the client indicates they no longer wish to be contacted, outreach stops.
Client information is only shared with one vetted partner per service category. Their information is not distributed to multiple providers.
How clients can opt out: All Fixle partners are CAN-SPAM and TCPA-compliant. When a client opts out, they have to opt out directly with the partner by sending "STOP" or "END" via text, clicking an "Unsubscribe" link via email, or indicating they'd like to opt out via phone. Opt-out then takes effect with the partner.
Frequently Asked Questions
Can I see whether my client opted in to insurance, warranty, or security individually?
You will see "Client Engaged" under each service section that your client opted into.
What do I do if my client says they never opted in but are being contacted by a partner?
Direct your client to Fixle support at support@fixle.com. This is treated as a partner contact violation and is taken seriously. Fixle conducts routine reviews with partners, and violations can result in removal from the partner network. You do not need to investigate or manage this on your client's behalf.
Can I opt in on behalf of my client?
No. Opt-in must come directly from the client. This is a non-negotiable standard, client information is only shared when the client explicitly requests it.
If a client opts out, does that stop all partner contact?
Yes. If a client opts out or indicates they no longer want contact, the partner is required to stop. This is part of the Fixle Partner Promise, which every partner agrees to as a condition of working with Fixle.
Does opting in affect my Spectora Rewards earnings? Eligible engagement with Protection Products is tracked and contributes to Spectora Rewards points. No action is required on your part. Points accumulate automatically beginning April 7, 2026, and will be redeemable when the full Spectora Rewards portal launches later this year.¹
¹ Offer valid on eligible Fixle Protection Product engagements from April 7, 2026 through June 30, 2026. Points will accumulate automatically during this period and will be available once the Spectora Rewards program launches. Spectora reserves the right to modify or discontinue promotional offers at any time.
For questions about the inspection report itself, clients should contact the inspection company directly. For questions about the Fixle experience, clients can reach out to Fixle support at support@fixle.com
