Home warranty coverage is one of three Fixle Protection Products available to clients through the Spectora Client Portal, alongside homeowners insurance and home security. It's presented inside the Client Portal after the inspection — at the moment clients are actively thinking about what comes next.
Warranty coverage can help protect clients from unexpected repair or replacement costs on major systems and appliances during the first years of ownership. It's offered as an optional resource, not a requirement.
If you're new to Fixle, want to understand what Fixle is, or are looking for a broader overview of Fixle Protection Products, see Fixle for Inspectors: Overview.
What is Fixle?
Fixle is a client-facing platform that Spectora developed to support what happens after the inspection. It's designed to take pressure off clients and agents in the post-inspection window, reinforcing the trust you've already built. The inspection stays at the center; Fixle provides support to create easier closings and happier agents.
How Warranty Fits Into the Client Experience
Fixle Protection Products exist to bring structure to a moment that is often chaotic for clients: the stretch between inspection and closing.
Warranty is one of three categories in that offering:
Warranty — covers repair and replacement of major systems and appliances.
Insurance — helps buyers secure coverage before closing. See Insurance Offers by Fixle: Overview for Inspectors.
Security — monitored protection and smart home options for their new home. See Security Offers by Fixle: Overview for Inspectors.
These are presented in the Client Portal as optional resources. Clients choose whether to engage with any of them. Your inspection report and your workflow are not affected.
How Does the Warranty Offer Appear to Clients?
Clients see the warranty offer in their Spectora client portal in several places:
"Moving is Hard" card — a persistent card at the bottom of the client portal dashboard that links to all Protection Product options
Special Offers tab — always visible in the left-hand navigation of the client portal, so buyers can return to it at any time
For more details on how clients experience the opt-in flow across all Protection Products, see Understanding Client Opt-In for Fixle Protection Products.
What Does the Client Opt-In Experience Look Like?
Clients are never automatically enrolled in warranty coverage. To receive information from a warranty partner, a client must actively choose to engage.
The opt-in process works like this:
The client sees the American Home Shield warranty option in their client portal
They click Learn More, which opens a new tab with plan and pricing details
Their home information (address, square footage, year built) is pre-filled automatically — they will need to enter their contact information manually
They select a plan and click Order Warranty to complete their purchase
If a client does not engage, nothing happens. No partner receives their information.
What Warranty Coverage Is Available?
Fixle connects clients with home warranty coverage through American Home Shield, one of the most recognized warranty providers in the country. Coverage is designed to protect major home systems and appliances from normal wear and tear, helping reduce unexpected out-of-pocket repair costs during the first years of ownership.
Warranty coverage is available in all states except Hawaii and Alaska.
Coverage is available for the following residential property types:
Single-family homes (including detached garages)
Townhomes and condominiums
Mobile homes
Properties must be 10,000 square feet or less (5,000 square feet or less for townhomes, condos, and mobile homes). Commercial properties are not eligible.
Specific coverage terms, pricing, and plan details are provided directly by American Home Shield during the client's opt-in experience. Spectora does not set or control those terms.
What This Means for You as an Inspector
Your workflow does not change.
Warranty coverage, part of Fixle Protection Products, is automatically enabled in your Spectora account for US customers starting April 7, 2026. You do not need to set anything up, promote anything to clients, or explain the feature during your inspection.
You are responsible for:
Completing your inspection as you normally would
Delivering your inspection report through Spectora
You are not responsible for:
Explaining Fixle Protection Products to your clients
Following up on whether a client engaged with warranty coverage
Resolving any issues between a client and a warranty provider
If a client has a complaint about a warranty provider or their post-opt-in experience, direct them to support@fixle.com rather than attempting to intervene on their behalf.
How Fixle Warranty Connects to Spectora Rewards
Beginning April 7th 2026, eligible client engagement with Fixle Protection Products are tracked and contribute to your Spectora Rewards points. No action is required on your part. Points accumulate automatically beginning April 7, 2026, and will be redeemable when the full Spectora Rewards portal launches later this year. Participation in Spectora Rewards is optional.¹
Client Protections
What does the Spectora Partner Promise cover?
Every warranty partner in Fixle's network has agreed to Spectora's Partner Promise.
Under the Partner Promise, warranty partners must:
Only contact a client who has explicitly requested to be contacted
Be transparent about who they are and why they are reaching out
Honor the specific purpose for which consent was given — no bait-and-switch
Provide clear opt-out mechanisms in every communication
Comply with CAN-SPAM, TCPA, and all applicable laws
What happens if a warranty partner violates these standards?
Spectora conducts routine reviews of all partners. If a partner is found to be violating the Partner Promise, or if Spectora receives multiple complaints, Spectora works with them to correct the behavior or removes them from the network.
How can a homebuyer opt out after opting in?
Opt-out is immediate if a client requests it directly with a warranty partner. If a client reports that contact continued after opting out, that may be a Partner Promise violation. Contact support@fixle.com with the inspection address and details so the issue can be reviewed.
Frequently Asked Questions
What is the difference between a home warranty and homeowners insurance?
Homeowners insurance typically covers damage from unexpected events like fires, storms, or theft. Home warranty coverage is designed to protect against the cost of repairing or replacing home systems and appliances that break down from normal wear and tear — things like HVAC systems, water heaters, or kitchen appliances. The two products serve different purposes and are both offered through Fixle Protection Products .
What if I already offer a home warranty through my own partner — can I remove the warranty offer?
Inspectors do not have the ability to individually toggle Fixle Protection Products on or off. If you have a specific concern about a conflict with an existing partner arrangement, contact our support team to discuss your situation.
Does offering warranty coverage create any liability for me as the inspector?
No. You are not the provider of warranty coverage and are not responsible for the terms, performance, or outcomes of any warranty product a client chooses to explore. Your role is limited to delivering the inspection. Warranty partners operate independently under the standards of Spectora's Partner Promise.
What if my client has a bad experience with the warranty provider?
Direct your client to contact support@fixle.com. You are not responsible for resolving warranty-related disputes, and attempting to do so is outside the scope of your role as the inspector. Spectora reviews partner performance regularly and takes action when partners are not meeting the standards set in the Partner Promise.
Is warranty available for commercial inspections?
No. Warranty coverage through Fixle is limited to residential properties. Eligible property types include single-family homes, townhomes, condominiums, and mobile homes, subject to square footage requirements. Commercial properties are not eligible for coverage.
Why do warranty offers still display on my commercial or specialty inspections?
Warranty is included among the optional protection offers available through the client portal, but it is not presented as a primary action item. Warranty offers appear in lower-prominence placements like the "Moving is Hard" card and the Special Offers tab rather than as a featured workflow step. This keeps the experience lightweight while still giving clients access to additional resources if they choose to explore them. Final availability depends on eligibility factors like property type and geography, which are determined during the client's opt-in experience.
Is warranty available in all states?
Warranty coverage through Fixle is available in all U.S. states except Hawaii and Alaska.
Why do warranty offers display on inspections in Hawaii or Alaska?
Warranty is included among the optional protection offers available through the Client Portal, but it is not presented as a primary action item. Warranty offers appear in lower-prominence placements like the "Moving is Hard" card and the Special Offers tab rather than as a featured workflow step. This keeps the experience lightweight while still giving clients access to additional resources if they choose to explore them. Final availability depends on eligibility factors like geography and property type, which are determined during the client's opt-in experience.
Do I earn anything through warranty engagement?
Yes. When clients purchase a warranty plan through Fixle, that activity is tracked automatically toward Spectora Rewards beginning April 7th, 2026¹. You do not need to do anything to earn points. The full rewards portal, where you'll be able to view and redeem points, is launching later this year.
¹ Offer valid on eligible Fixle Protection Product engagements from April 7, 2026 through June 30, 2026. Points will accumulate automatically during this period and will be available once the Spectora Rewards program launches. Spectora reserves the right to modify or discontinue promotional offers at any time.
