Statement descriptors are what your clients see on their bank statements. Clear and accurate statement descriptors reduce chargebacks and disputes.

Those with payments enabled can customize this in Settings->Payments->Statement Options:

There are two parts, a prefix and a suffix.

The prefix is included in every charge. It should identify your company name or website in 5-10 characters.

The suffix is per-transaction and can be a placeholder to identify what services you provided or what address the inspection was performed at. It can also be static text, like "INSPECTION", to ensure it is clear what the client paid for.

The entire descriptor can be 22 characters, so if you use 10 for the prefix the suffix can only be 10 characters (two characters are used to separate them.)

When a client receives their bank statement, your line item will appear like this:

For example:

BESTINSPEC* 1234 MAIN $400.00



Customize this field to something clients will recognize and you'll reduce your number of disputes!

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