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Adding a Link/Hyperlink to an Email Template
Adding a Link/Hyperlink to an Email Template

This is a great way to use your automated emails to link to great resources or your own website!

Support Team avatar
Written by Support Team
Updated over a week ago

Hyperlinks make it easy for recipients to take immediate action. Whether you’re directing clients to fill out a survey, leave a review, or view additional information, clickable links simplify the process, leading to higher engagement rates.



How to Add a Hyperlink to Your Automated Email

In this section, we'll show you how to add a customized hyperlink to your automated emails to clients and agents.

💡 Quick tip: Click on the video above to expand it in another window.

  1. Click "Automation"

  2. Click on an email group to expand it

  3. Click "Edit Template" to the right of the email you want to edit

  4. Click the link icon to create a hyperlink

  5. Enter the URL in the top line

  6. Enter the text you want the recipient to see in the bottom line

  7. Click "Insert"

  8. Your new hyperlink will appear in blue font in the email body

  9. Click "Save Email Template"


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