If you're using Spectora Payments or Square, you can easily issue refunds within the Inspection Details page.

Note: If you're using Authorize.net** you'll need to issue a refund separately through your payment processor. 

**Spectora no longer offers an integration with this payment processor, unless grandfathered in prior.

To issue a refund in Spectora: 

  1. Go to the inspection details page > Fees & Payment box: 

    2. Tap the ... button > select Edit Fees and Payments

    3. Select Refund:

    4. Adjust refund amount for either partial or full refund:

Issuing Partial Refunds

After issuing a partial refund, you will want to adjust the total amount to reflect the new total. This will prevent the inspection from showing as a partial payment still needing to be made.

When issuing partial refunds, we will refund a proportional percentage of the original transaction fee. For example, if your initial charge was $100, your original fee was likely $3.05 (2.75% + 30 cents). If you refund $10, that is 10% of the original charge. The overall fee for the partially-refunded charge would be reduced by $0.30, which is 10% of the original fee. That would make the fee on this $2.75. Note that this is different than a $90 charge, where the fee would be $2.77, because of the proportional refund!

Issuing a refund for payments made via bank transfer

Payments made via bank transfer are refunded using the same process. However, because bank transfers take multiple days to process, you'll need to wait until the payment has settled in order to issue a refund.

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