App Crashing While Taking a Picture

Mobile crashes, photo gallery size, white screen app

Support Team avatar
Written by Support Team
Updated over a week ago

If your app is slow or crashing when trying to take photos or add photos from the device gallery/library, it might be time to clear it out.  We're heard numerous reports that as the library grows to thousands of photos, the Add From Gallery feature takes longer and longer to load up, sometimes resulting in crashes.

The photo plug in within the Spectora App is going to try to see all the thumbnails within your Photo Gallery, so if you have more than 2,000 photos, you're probably getting crashes and overloading it while using the photo plug in. 

Backup your photos to cloud storage, and clear out that photo gallery to see improvements! 

If you have less than 2,000 photos in your device's gallery, please contact Tech Support and we can help you trouble shoot other possible causes!

Did this answer your question?