If you're trying to set up a new Spectora profile for a team member and encounter an issue where the new email isn't being accepted or you're prompted to confirm the email, don’t worry! This is often due to an unconfirmed email address or a missing verification step.
In this article, we'll walk you through the steps to resend a confirmation or password reset link, ensuring your team members can quickly set up their profiles and start using Spectora without any hassle.
How to Resend the Confirmation Link to Your Team Member
You can quickly resend the original confirmation email to your new inspector or support staff team member right from the Spectora.com login page. This will send a link to the team member so they can confirm their account and create a password.
 💡 Quick tip: Click on the video above to expand it in another window. |
On the Spectora.com login page, click "Didn't receive your confirmation link?"
Or click this link > https://app.spectora.com/confirmation/new
Enter the email address of the team member
Click "Resend Confirmation Email"
This will send an email to the team member with the confirmation link.
How to Send a Reset Password Link to Your Team Member
If your new inspector or support staff member is having trouble logging in or can't remember their password, you can easily help them out by sending a password reset link from the Spectora.com login page. This will send them a one-time link to create a new password for their account.
 💡 Quick tip: Click on the video above to expand it in another window. |
On the Spectora.com login page, click "Forgot Password"
Or click this link > https://app.spectora.com/password/new
Enter the email address of the team member
Click "Send Reset Instructions"
This will send a link to their inbox to create a new password.
Frequently Asked Questions
It says my inspector's/team member's account has already been confirmed. What do I do?
If their account/email has already been confirmed, simply send them a password reset link.
Can I change the password for my team member?
No. The account belongs to that specific team member, so only they can create a new password for themself.
I'm trying to add a staff member and it is not sending them a confirmation/login email. When I try to set up a password it's not working either. What do I do?
If the staff member is not receiving the confirmation/login email, have them try resetting their password using the password reset link.
I am starting to work for another company. I need to set up a new Spectora profile but it requires an email. The new email that I am entering in Spectora is not being accepted and states that I need to confirm the email. What does this mean and why is this happening?
Every account in Spectora needs to be confirmed, acknowledging and agreeing to our Terms & Conditions, and verifying that you want to use the email address you entered.
Try resending the confirmation email to yourself via this link > https://app.spectora.com/confirmation/new
You may need to try re-caching your browser and then re-entering your email.
I recently added an inspector to my team, but they are not able to see the scheduled jobs under their profile. What's going on?
If the new inspector is not seeing scheduling jobs/inspections under their profile, they may not have confirmed their account yet. Have the new inspector check their email inbox for a confirmation email.
Or try resending the confirmation email to the new inspector via this link > https://app.spectora.com/confirmation/new
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
