If a client comes to you with a question about their Fixle experience, you don't have to handle it. Fixle has its own support team and clients can reach directly.
This article explains what Fixle support covers, what stays with you as the inspector, and how to redirect clients when Fixle questions come your way.
What is Fixle?
Fixle is a client-facing platform that Spectora developed to support what happens after the inspection. It's designed to take pressure off buyers and agents in the post-inspection window, reinforcing the trust you've already built. The inspection stays at the center, and Fixle provides support to create easier closings and happier agents.
Does Fixle handle homebuyer support?
Yes. Clients can contact Fixle support directly at support@fixle.com for questions, concerns, or feedback about their Fixle experience. You do not need to manage these requests. Fixle-related questions about Protection Products, opt-ins, partner contacts, or how the platform works are handled by the Fixle support team, not by you.
What can Fixle support help homebuyers with?
Fixle support can help clients with:
Questions about Fixle features and how they work
Complaints about partner contact (for example, if a client feels they were contacted in a way they didn't agree to)
General feedback about their experience with Fixle
What is Fixle support NOT able to help with?
Fixle support is not the right contact for anything related to the inspection itself. That includes:
Questions about the inspection report or its findings
Repair recommendations
The home inspection process
Scheduling or inspector-specific questions
For anything inspection-related, buyers should continue to reach out to you directly.
How do I direct a homebuyer to Fixle support?
If a client contacts you with a Fixle question, you can redirect them Fixle support, or choose to forward the client's email to the Fixle support email. Below is an example.
Suggested response:
"That's a great question, but it's actually something Fixle support can help you with directly. You can reach them at support@fixle.com. For anything related to your inspection report or findings, I'm always happy to help."
You only need to provide the Fixle support contact. The rest takes care of itself!
How do I contact Fixle support on behalf of a homebuyer?
If a client is having difficulty reaching Fixle support, or if you want to flag a concern on their behalf, you can contact support@fixle.com, or you can contact the Spectora support team. Keep in mind that Fixle support's response is within two business days.
Quick Reference Guide
Buyer Question | Who Handles It |
How do I opt out of insurance contact? | Fixle support |
I keep getting calls, how do I stop them? | Fixle support |
What is Fixle and how does it work? | Fixle support |
I want my information deleted from Fixle, how do I do that? | Fixle support at privacy@fixle.com |
Should I get this repaired before closing? | Inspector |
How do I schedule a re-inspection? | Inspector |
What does this finding in my report mean? | Inspector |
For Fixle-related questions please reach out to support@fixle.com. For Spectora-related questions reach out to support@spectora.com.
