The email and password you set up for your account will be your login for both the app and the website. This email can also serve as your 'point-of-contact' when set to inspector, making it viewable by clients.
Maybe you signed up with your personal email, recently created a new business email, or forgot what password you used. Either way, if you need to change your email or password, you can do so in just a few easy steps right here in Spectora. In this article, we'll show you how to change your email and your password for your own inspector or support staff account.
How to Change Your Email
In this section, we'll show you how to change your email. This email is the one you use to log into your Spectora web account and your Spectora app.
 💡 Quick tip: Click on the video above to expand it in another window. |
Click "Settings"
Click "User Options"
Click "Change Email"
Enter the email you'd like to use
Click "Save"
How to Change Your Password
In this section, we'll show you how to change your password. This password is the one you use to log into your Spectora web account and your Spectora app.
 💡 Quick tip: Click on the video above to expand it in another window. |
Click "Settings"
Click "User Options"
Click "Change Password"
Enter the new password on both lines
Click "Save"
Note: If you aren't able to log in to do so, you can click the "Forgot Password?" link on the log-in screen.
Frequently Asked Questions
I'm a company admin and I need to change one of my inspector's emails, but I don't see this option in my settings. Why?
Each account created for an inspector or support staff is their individual account. While they are under your company/team, the individual account still belongs to them. Because of this, personal login information like email and password can only be changed by the inspector/support staff within their account.
Can I have two different emails for my account? One to log in with and one that the clients see as me?
Unfortunately not. Each account can only have one email associated with it. But you can have a 'company' email listed in your profile! This allows you to set your communication emails to clients as coming from the company rather than your personal email.
It says my email is in use, how can I fix this?
Please reach out to us on the chat bubble or send us an email!
I'm trying to change my account over to my Yahoo email, but it's giving me a warning. Why?
Older email providers like Yahoo and AOL don't like other services to send emails on your behalf. Because of this, we caution you from using a Yahoo or AOL email, as using one of these can cause issues with your clients receiving emails from you. More info from Yahoo can be found here.
What if an inspector's email was entered incorrectly during setup?
Confirm and activate the account using the incorrectly entered email address (if accessible).
Log into the account and correct the email address within the inspector's profile.
If inaccessible, you should remove the account with the incorrect email and set up a new one.
What happens if the inspector has lost access to their email address?
If they can still log in, they should update their email address immediately.
If they cannot log in, they must contact Spectora support to verify their identity and request an update.
How can I handle email ownership transfer for an account?
Deactivate the old account and set up a new account with the correct email for the new user, transferring the necessary subscriptions.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
