ISN Integration Setup

See how to setup the ISN integration and how it works.

Support Team avatar
Written by Support Team
Updated over a week ago

Spectora offers integration with ISN, a service that offers inspection scheduling, emails, payment, and more. If you're using ISN currently and want to have it work smoothly with your Spectora account, keep reading! In this article, we'll go over how to find your ISN access keys, how to set up the integration, and how the two software programs work together.


Where to Find Your ISN Access Keys

To set up your ISN integration with Spectora, you'll first need to grab some information from your ISN account. Follow the steps below to find and capture your Company Domain and Keys.

💡 Quick tip: Click on the video above to expand it in another window.

  1. In your ISN account, click "Settings"

  2. Click "My Access Keys"

  3. You'll need the Domain, Company Key, Admin Key, and Secret Key

  4. If you have multiple inspectors on your team, you'll need their access keys as well. Click "Admin"

  5. Click "User Administration"

  6. Click "Actions" next to the inspector's name

  7. Click "Login as"

  8. Click "Settings"

  9. Click "My Access Keys"

  10. Copy the inspector's access keys.

    1. Repeat the steps for any other inspectors on your team.


Setting Up Your ISN Integration

Now that we've got our Domain, Company Key, and Access Keys, we're ready to enable our ISN integration! Follow along with the steps below to set up the integration.

💡 Quick tip: Click on the video above to expand it in another window.

  1. Click "Settings"

  2. Click "System Integrations"

  3. Click "Enable"

  4. Enter the Company Key and Admin Keys copied earlier from your ISN account

  5. Enter each inspector's access and secret keys as well

  6. Click "Next"

  7. Enter the ISN Domain for your company

  8. Click "Verify Connection"

  9. Select which templates are added for each inspection type

    1. If set to "Do Not Import" inspections scheduled with that service will not import to Spectora

  10. Click "Next Step"

  11. Enable any Optional Settings you'd prefer

  12. Click "Enable ISN"


Using the ISN Integration

Our integration is set up, so let's review how to use ISN with Spectora.

  • Once you've enabled ISN, click Refresh from ISN on your Spectora dashboard to bring in your inspections!


  • Any ISN-imported inspections won’t use your automation settings (i.e. no Spectora emails/texts will go out for this inspection.)  Write the report as you normally would using our mobile app and web platform.

  • After you’re done, you’ll see a special button allowing you to publish the URL directly to ISN, with the option of “completing” the inspection (triggering ISN’s post-inspection communication.)  All your data is preserved on Spectora’s cloud-based servers and database.

  • Should you choose to use them, you’ll still have access to all of Spectora’s business tools, including inspection metrics and contact lists.  

  • If you’d like to import your ISN data to Spectora, including past inspections, clients, and agents, we have easy automated importers to do so.


Troubleshooting

Not seeing your inspections come through to Spectora?  Try these steps:

  • Make sure your inspections are creating Footprints in ISN.

    • This is set up on the ISN side. You can confirm this in ISN under “Inspections>My Footprints”.  You should see a big green “YES” under the column “Footprint Exists?” for any inspection you want Spectora to import.

  • Some other software vendors may delete your footprints after they import them.

    • This might be happening if sometimes you see inspections imported to Spectora and other times not.  If this is the case, you should either disable ISN integration in that software or generate new API keys. (Horizon is one vendor that we know of that does this.)

  • Spectora’s system requires a street address and zip code to pull in the inspection.

    • Make sure those fields are filled out in ISN if you want them to be imported into Spectora!


If you have any questions or feedback, write into our chat bubble or email support@spectora.com!

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