Gathering client reviews is a crucial step in building credibility and trust for your inspection business. Spectora makes it easy for you to request reviews from clients directly through the Client Portal.
By encouraging clients to leave feedback, you can improve your online reputation, attract more business, and showcase the quality of your services. Here's how to request Spectora reviews efficiently using the Client Portal.
⌛ Time-Saving Tip: ⌛
On the client portal, clients or agents can edit their reviews, you no longer have to reach out to Spectora to have a review fixed!
Benefits of Requesting Reviews Through Spectora
Benefits of Requesting Reviews Through Spectora
Increased Credibility: Positive reviews help establish your business as trustworthy and reliable, making it easier for potential clients to choose you.
Better Online Presence: Client feedback can boost your visibility on platforms like Google, helping you rank higher in search results and attract more leads.
Client Engagement: Requesting reviews fosters a deeper relationship with your clients, showing them that you value their input and strive to improve your services.
How to Enable Spectora Reviews
How to Enable Spectora Reviews
Before you can start requesting reviews, make sure the review request feature is enabled in your Spectora account.
💡 Quick tip: Click on the video above to expand it in another window.
Click "Settings"
Click "Review Options"
Check the box for"Enable Spectora Reviews"
Check the box for "Display review popup in reports" to enable pop-ups for the client and agent when they're reviewing the reports
Check the box "Display 'Leave a Review' widget in the Client Portal for Spectora Reviews" to enable a widget box
Check the box "Send email notifications when someone leaves a review" and enter the designated email address if you'd like to be notified of new reviews
This task will only appear after the inspection is concluded and the report is published.
📢This task is only seen using a link SENT to a client NOT the Client View button 📢
How Clients Submit Reviews Through the Client Portal
How Clients Submit Reviews Through the Client Portal
When the inspection is completed, the client will receive a link to the Client Portal where they can access their inspection report. From there:
Access the Client Portal: The client logs into their Client Portal, where they can view their report and other inspection details.
Review Request Prompt: At the top of the Client Portal page, they will see a prompt asking them to leave a review.
Submit the Review: Clients can click the link and be directed to leave a review about their experience. This feedback will help you improve and promote your services.
Testing the Review Options in the Client Portal
Testing the Review Options in the Client Portal
If you'd like to see how the different review options will show for your clients and agents, you can test both options! Follow along with the steps below to see how the review pop-up displays and how the review widget displays.
Option 1: Display review popup in reports
Option 1: Display review popup in reports
💡 Quick tip: Click on the video above to expand it in another window.
Click on a completed and published inspection
Click on an email sent to the client
Right-click "View Report" and open it in an incognito window
In the Client Portal, click "View Report"
While scrolling through the report, the review pop-up will appear
You'll see the review rating stars at the top
A feedback text box is in the middle
The 'Review As' field will show who is leaving the review (the client or agent)
Clicking "Leave Feedback" will submit the review
To exit the feedback form, simply click the "X" in the top right corner!
Option 2: Display 'Leave a Review' as a widget in the Client Portal
Option 2: Display 'Leave a Review' as a widget in the Client Portal
💡 Quick tip: Click on the video above to expand it in another window.
Click on a completed and published inspection
Click on an email sent to the client
Right-click "View Report" and open it in an incognito window
On the Portal Dashboard, you'll see the 'How did we do' review widget
Click "Leave a Review" to open the review form
The review rating stars will show at the top of the form
A feedback text box will show below the stars
Clicking "Leave Feedback" will submit the review
To exit the feedback form, simply click the "X" in the top right corner!
Frequently Asked Questions
Can I integrate with Google Reviews?
At this time, Spectora does not integrate directly with Google Reviews.
You can add a link for your Google Review page to your emails if you'd prefer.
Is there a way to add a widget to my website that shows the Spectora reviews I have?
Unfortunately not. Spectora Reviews does not have an embedded link to add anywhere else.
How can I add Spectora Reviews to my website?
If your website is hosted with us, you can submit an edit request to our web team by clicking here.
If your website is not hosted with us, you will have to take screenshots of your reviews and insert them into your website. Another way is to have a direct link to your Spectora Profile and they can view those reviews there.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
