Hyperlinks make it easy for recipients to take immediate action. Whether you’re directing clients to fill out a survey, leave a review, or view additional information, clickable links simplify the process, leading to higher engagement rates.
How to Add a Hyperlink to Your Automated Email
In this section, we'll show you how to add a customized hyperlink to your automated emails to clients and agents.
 💡 Quick tip: Click on the video above to expand it in another window. |
Click "Automation"
Click on an email group to expand it
Click "Edit Template" to the right of the email you want to edit
Click the link icon to create a hyperlink
Enter the URL in the top line
Enter the text you want the recipient to see in the bottom line
Click "Insert"
Your new hyperlink will appear in blue font in the email body
Click "Save Email Template"
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