If you're using Spectora Payments, you can issue refunds within the Inspection Details page.
If you're using Square or Authorize.net, you'll need to issue a refund separately through your payment processor.
To issue a refund in Spectora:
- Go to the inspection details page and to the Fees Section:
2. Edit Fees and Payments
3. Select Refund
4. Adjust Refund amount
Note that when issuing partial refunds, we will refund a proportional percentage of the original transaction fee. For example, if your initial charge was $100, your original fee was likely $3.05 (2.75% + 30 cents). If you refund $10, that is 10% of the original charge. The overall fee for the partially-refunded charge would be reduced by $0.30, which is 10% of the original fee. That would make the fee on this $2.75. Note that this is different than a $90 charge, where the fee would be $2.77, because of the proportional refund!