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How to Clear Your ISN Footprints

Getting the 'Too Many Footprints' error? Here's how to clear out old footprints.

Support Team avatar
Written by Support Team
Updated over a week ago

Too many footprints can cause issues with our ISN integration. If you have too many, you may notice new inspections not importing over to Spectora. ISN will show you all footprints within the past 30 days:

It's important to clean these footprints out periodically to ensure your inspections are importing over correctly!

How to Clear the Footprints

Clearing your footprints in ISN can be done in just a few steps. Follow the steps below to see how easy it is to clear the footprints!

๐Ÿ’ก Quick tip: Click on the video above to expand it in another window.

  1. Click "Settings"

  2. Click "Office Settings"

  3. Click "ISN Remote Manager"

  4. Select the time frame of when you'd like footprints to automatically be removed

  5. Click "Save Settings" to save your preferred time frame

  6. Click "Remove Footprints Now" to clear your footprints

This will clear them out and allow your integration to work!

If you have any questions or feedback, write into our chat bubble or email!

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