Support staff, or office managers are free accounts offered by Spectora. Because they are not paid inspector accounts, there are some restrictions.
What CAN support staff do?
Schedule Inspections: Able to schedule new inspections and able to see all inspections for the company on the calendar
Edit Inspections: Edit inspection details
Publish Inspections: Publish inspection reports
Add to Templates: Add new sections/items/comments to templates
Edit Templates: Edit existing templates
Admin privileges: Full access to company settings, subscriptions, payments, metrics, and email templates
Added to events: Can now be added to calendar events and, if you're an Advanced user, inspection events.
Keep in mind: you can choose which permissions each support staff member has in your Settings > Team page:
What can support staff NOT do?
Primary on inspections: Support staff cannot be the primary inspector assigned to inspections. Any primary inspectors will need to have their own account with Spectora.
Access the Spectora App: Support staff cannot access the mobile app. But, they can still access spectora.com on a web browser on their devices. The app is primarily a report editor for inspectors.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
