Support staff, or office managers are free accounts offered by Spectora. Because they are not paid inspector accounts, there are some restrictions.
What CAN support staff do?
Schedule Inspections: Able to schedule new inspections and able to see all inspections for the company on the calendar
Edit Inspections: Edit inspection details
Review and Edit Reports on Web: Support staff can review and edit inspection reports on the web, even without an inspector subscription.
Publish Inspections: Publish inspection reports
Add to Templates: Add new sections/items/comments to templates
Edit Templates: Edit existing templates
Admin privileges: Full access to company settings, subscriptions, payments, metrics, and email templates
Added to events: Can now be added to calendar events and, if you're an Advanced user, inspection events.
Keep in mind: you can choose which permissions each support staff member has in your Settings > Team page:
What can support staff NOT do?
Primary on inspections: Support staff cannot be the primary inspector assigned to inspections. Any primary inspectors will need to have their own account with Spectora.
Access the Spectora App: Support staff cannot access the mobile app. But, they can still access spectora.com on a web browser on their devices. The app is primarily a report editor for inspectors.
In the mobile app, users must be assigned to an inspection to view it. This restriction highlights the importance of using the web browser for report access.
Reviewing Another Inspector’s Reports
If your company permissions allow access to all inspections, you can review another inspector’s report without assigning yourself to it. Follow these steps:
Log in on the web.
Open your calendar.
Click the inspection address.
View the report. Note: In the mobile app, you must be assigned to the inspection to view it.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
