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How to Change Your Login Email or Password
How to Change Your Login Email or Password

Changing the email address associated with your account. This email is what you login with and shows as your contact info.

Support Team avatar
Written by Support Team
Updated over a week ago

The email and password you set up for your account will be used for logging into the app and the web, as well as your 'point-of-contact' information viewable by clients. Maybe you signed up with your personal email, just recently created a new business email, or forgot what password you used. Either way, if you need to change your email or password, you can do so in just a few easy steps right through your Spectora web account. In this article, we'll show you how to change your email and your password for your Spectora account.


How to Change Your Email

In this section, we'll show you how to change your email. This email is the one you use to log into your Spectora web account and your Spectora app.

πŸ’‘ Quick tip: Click on the video above to expand it in another window.

  1. Click "Settings"

  2. Click "User Options"

  3. Click "Change Email"

  4. Enter the email you'd like to use

  5. Click "Save"


How to Change Your Password

In this section, we'll show you how to change your password. This password is the one you use to log into your Spectora web account and your Spectora app.

πŸ’‘ Quick tip: Click on the video above to expand it in another window.

  1. Click "Settings"

  2. Click "User Options"

  3. Click "Change Email"

  4. Enter the new password on both lines

  5. Click "Save"

Note: If you aren't able to log in to do so, you can click the "Forgot Password?" link on the log-in screen.


Frequently Asked Questions

  • I'm a company admin and I need to change one of my inspector's emails, but I don't see this option in my settings. Why?

    • Each account created for an inspector or support staff is their individual account. While they are under your company/team, the individual account still belongs to them. Because of this, personal login information like email and password can only be changed by the inspector/support staff within their account.
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  • Can I have two different emails for my account? One to log in with and one that the clients see as me?

  • It says my email is in use, how can I fix this?

    • Please reach out to us on the chat bubble or send us an email!
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  • I'm trying to change my account over to my Yahoo email, but it's giving me a warning. Why?

    • Older email providers like Yahoo and AOL don't like other services to send emails on your behalf. Because of this, we caution you from using a Yahoo or AOL email, as using one of these can cause issues with your clients receiving emails from you. More info from Yahoo can be found here.
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If you have any questions or feedback, write into our chat bubble or email support@spectora.com!

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