Benefits of Pay at Close for the Client
No upfront costs
Clients don’t need to pay at the time of scheduling, which can ease financial pressure during the home-buying process.Encourages upsells for more thorough inspections
Additional services, like radon tests or sewer scopes, can be added through the Client Portal for a more thorough inspection without requiring immediate payment.Adapts to transaction changes
Any updates from repair negotiations, such as re-inspections, can be included in the final invoice and paid at closing.No credit check
There is no credit check involved when your clients use the Pay at Close method. This simplifies the process and avoids potential impacts on their credit score.
✨ For a more in-depth overview of Pay at Close check out this article.
How Pay at Close Works for the Client
Clients can choose the Pay at Close option in their Client Portal. Watch the video and follow the steps below to see how it works.
Steps for Clients to use Pay At Close:
Click "Pay Now"
Click "Pay at Close"
Add Closing Date
Input Title Company or Closing Attorney
Click "Next"
Review and Sign the built-in agreement
Click "Next"
Add Backup Form of Payment
Click "Submit"
Information Needed by the Client
Name and email address for their closing contact (title company or closing attorney)
Closing date
Backup form of payment that is to be charged if we do not receive payment or an ETA of payment within 10 business days of the closing date on file
Current mailing address
🔴 We require payment within 60 days of the inspection date. If the client's desired closing date is outside of that window, the Pay at Close sign up process will not let them proceed.
Email Notifications
Your client will receive email notifications when they use Pay at Close. Below we'll go through each one.
Confirmation Email – Sent when the client selects Pay at Close. Includes a process overview, signed agreement, invoice, and our contact info.
Closing Contact Intro – Sent 14 days before the closing date to the closing contact (cc: client and agent). Includes the signed agreement, invoice, and payment instructions.
If Closing Contact Email Bounces - An email will be sent if the closing contact's email bounces. We will send this email to the client asking for them to update us with an accurate email for the closing contact. The agent will be cc'd on this email.
Updated Invoice Email – If services change after the intro email is sent, we send an updated invoice (cc: client and agent).
Payment Follow-Up – Sent 8 business days after the closing date if payment hasn’t been received.
Payment Confirmation – Sent immediately after payment is received, with a paid invoice attached.
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